Audience
Contact centers, customer service teams
About RichCall
RichCall helps you sell and support remotely providing your customers with a one-touch live support option.
Integrated into your website, moile app or kiosk, RichCall allows customers to establish a fully interactive, video-enabled session with a remote expert —this includes co-browsing, app sharing and other web-collaboration tools.
The typical use cases for RichCall are:
Click-to-call, click-to-video and co-browsing for your customers:
- click-to-call with co-browsing for customer support
- start a co-browsing session on the fly
Mobile camera sharing for sales and support:
- video sales – an agent shows a product through the shared mobile camera
- customer support – a customer shares his mobile camera to show a malfunctioning device
Video and collaboration for kiosks:
- remote expert help with HD video, scanner and printer
- live video-assistance option for your existing self-service and support kiosks
Pricing
Starting Price:
$192 / month
Pricing Details:
Cloud and on-prem deployments are available.
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
Aurus
Founded: 2009
Russian Federation
richcall.io
Videos and Screen Captures
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Product Details
Platforms Supported
SaaS
Linux
On-Premises
Training
Documentation
Live Online
Webinars
Support
Phone Support
Online
RichCall Frequently Asked Questions
RichCall Product Features
Customer Service
Virtual Assistant
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Workflow Management