Audience

Help Desk solution for companies

About Revelation helpdesk

The individually branded Self Service Interface provides a personalized experience for your end users and their managers to log new tickets, view current tickets and dashboards. Set up pre-defined action notes, which you can access through a drop down, within any open ticket in Revelation. Quick notes can be grouped and associated by end user, group, team, and more as is needed. Editing multiple tickets with a similar action note is easier than ever with Revelation’s Multi-Edit capability. Multi-Edit can be used to add an identical action note to multiple tickets, add billable time to several tickets, or even move tickets to different clients or projects. View a colorful visual summary of your ticket’s activity from the time logged until completion with Revelation’s Storyline feature. Storyline shows a timeline of system notes, how long a ticket has been open, status of ticket is also shown by color.

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Integrations

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Company Information

YellowFish Software
Founded: 2001
United States
www.revelationhelpdesk.com

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Product Details

Platforms Supported
Cloud
Windows
Mac
Linux
Support
Phone Support
Online

Revelation helpdesk Frequently Asked Questions

Q: What kinds of users and organization types does Revelation helpdesk work with?
Q: What languages does Revelation helpdesk support in their product?
Q: What kind of support options does Revelation helpdesk offer?

Revelation helpdesk Product Features

Customer Service

Alerts / Escalation
Appointment Management
Knowledge Base
Queue Management
Self Service Portal
Workflow Management
Call Center Management
Email Management
Live Chat
Performance Metrics
Social Media Integration
Surveys & Feedback
Virtual Assistant

Help Desk

Alerts / Escalation
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base
Known Issue Management
Multi-Channel Communication
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management
Automated Routing
Community Forums
Incident Management
Live Chat
Multiple Brands / Products
Self Service Portal