ResortSuite CONCIERGE

Every second matters at the Concierge Desk. Guests need information quickly and too many steps can slow down guest services. The Concierge Suite offers intuitive Concierge task log with an advanced workflow to help you keep up with your guests. Concierge are extreme multi-taskers. Being able to sort your task log customized to your preferences helps you be more productive. We help you get your tasks done in fewer clicks. Create custom directions and printables, save your popular routes. Find local businesses, view maps and get directions. Share these with your guest on the spot to get them where they need to go. Send text messages in a trackable texting feature inside the system. Communicate with your guests and see historical message history to stay in the loop. Save paper with a print-on-demand document library with e-send for custom itineraries and confirmations. Keep your team on brand and up-to-date with fresh custom confirmation layouts and itineraries.

Guaranteed to deliver everything you need from a property management system. ResortSuite PMS can be completely integrated with any combination of other ResortSuite modules or can be interfaced with existing hospitality systems, giving you the power to know your guest and deliver superior guest experiences. Enhance your guests’ experience by allowing them to book everything your property offers anytime, anywhere. Streamline your operations through tablet-based applications and web-based management systems. Our module-based solutions can integrate with existing vendors or run your entire operation. Display a guest’s complete history in a single or multi-location setting; view all previous visits, purchases, special notes and experiences to ensure exceptional and personalized guest service is provided. Generate automatic pre-arrival and on-property confirmation letters and guest itineraries that combine room reservations, dining reservations, spa bookings, lessons, activities, etc.