Audience

Companies that need a complaint and investigation management system

About Resolve Enterprise

Transform your case and complaint management with Resolve Enterprise. Our software is a highly flexible solution for managing your business processes, from simple incidents or complaints, to complex and extensive cases and investigations. Resolve Enterprise lets you track and search every case or complaint interaction with easy to use dashboards and reporting. Resolve Enterprise will help you manage a case or complaint through the full life cycle. From logging the case, allocating tasks, managing deadlines, sending updates and correspondence, and managing documents, all the way through to resolution, reporting, and analysis.

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Integrations

No integrations listed.

Ratings/Reviews - 1 User Review

Overall 4.0 / 5
ease 4.0 / 5
features 5.0 / 5
design 4.0 / 5
support 4.0 / 5
More Reviews Write a Review

Company Information

Resolve Software Group
Australia
www.resolvesoftware.com.au

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Product Details

Platforms Supported
Cloud
Windows
Training
Documentation
In Person
Support
Phone Support

Resolve Enterprise Frequently Asked Questions

Q: What kinds of users and organization types does Resolve Enterprise work with?
Q: What languages does Resolve Enterprise support in their product?
Q: What kind of support options does Resolve Enterprise offer?
Q: What type of training does Resolve Enterprise provide?

Resolve Enterprise Product Features

Complaint Management

Complaint Classification
Survey Management
Self Service Portal
Customer Complaint Tracking
Case Management
Corrective Actions (CAPA)
Issue Tracking
Feedback Management
Routing
Quality Assurance Management
Social Media Monitoring
Forms Management

Investigation Management

Contact Management
Data Management
Reporting & Statistics
Incident Management
Subject Profiles

Resolve Enterprise Verified User Reviews

Write a Review
  • Waweru K.
    Company Admin
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Resolve DCM Review "

    Edited 2021-04-20

    Pros: There is so much to admire about Resolve DCM. First, deployment was easy and the software has been very effective.
    Integration, customization and managing Resolve DCM is easy.

    Cons: No issues with Resolve DCM. It is a perfect solution for business as a DCM.

    Overall: With Resolve DCM, my experience has been great and I love this software. The software works well and I can barely complain.

    Read More...
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