Hiver
Hiver is a Gmail-centric customer service solution that helps teams across the organization collaborate on shared inboxes like services@, orders@, support@.
It’s the most frictionless, natural way for teams to handle customer email communication as it works right inside Gmail. It helps customer-facing teams collaborate better and make sure all queries are answered on time, by the right people.
Hiver helps over 1500 companies - ranging from new-age unicorns to traditional enterprises - deliver a better experience to their customers. Companies like Canva, Lonely Planet, Flexport, Pluralsight, Oxford Business Group, and Upwork, among others, are powered by Hiver.
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3Dsellers
3Dsellers is a comprehensive eBay selling software that enables eBay sellers to better manage, optimize, and grow their eBay business. With a complete toolbox of listing features, including a bulk listing editor, customizable eBay templates, and eBay Motors integration, 3Dsellers' eBay selling manager empowers sellers by enabling them to create, publish, and manage high-quality eBay listings quickly and easily.
3Dsellers' eBay listing software also includes a built-in product data management platform, multichannel order management interface, and a cross-channel inventory manager, so even sellers with multiple eBay accounts can manage everything from one place.
Finally, 3Dsellers includes essential growth tools like eBay Ads campaign management, automatable listing creation, and transaction feedback automation, enabling eBay sellers to grow their eBay business easily and efficiently.
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Keeping
Keeping lets everyone in your team receive, respond to and assign support emails directly from within their own mailbox. All support emails get organized in a new section of your mailbox and are separated from your regular emails. Create accountability and share the workload by assigning requests to individual team members. Know where every support email stands by marking them as open, closed or pending. No more requests slipping through the cracks. See your Shopify customer inside Keeping without ever leaving Gmail. Advanced reporting gives you the data you need to know how your team responds to customers. Track the first response time, volume of requests, and how each of your team members responds.
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eDesk
eDesk simplifies eCommerce support for online sellers into one centralized, smart inbox. It enables individuals or teams to support better, save time, increase feedback scores and boost sales. It is a purpose-built eCommerce helpdesk that integrates with all your marketplaces, channels, webstores and social channels.
Customer information, product details, order and shipping information are matched with incoming messages – and organized onto a single screen – making it easier to receive and resolve customer queries in a fraction of the time! Features include AI generated responses, auto-translate, invoice generator, powerful insights and key metrics, live chat, and feedback requests.
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