Audience

Businesses and companies searching for a voice assistant solution to automate their phone support services

About RedRoute

RedRoute is a voice assistant that acts as one of your call center agents to answer and resolve customer requests. It integrates with your phone system and customer management system to make the customer’s updates. If RedRoute can’t assist, the call is seamlessly escalated to your call center agents. Our current solution works best for transportation and eCommerce companies. However, we are expanding our feature set all the time. We offer a full-feature 30 day free trial, which begins when you automate your first call. Most customers get up and running within an hour and see savings on day one. Our solution is built for you, just connect your existing software through our 30+ integrations, choose initial preferences, and we’ll handle the rest. Automation begins immediately after setup (which takes under an hour). If your company uses voice and SMS or chat, we can automate your calls so your team can focus on other channels.

Pricing

Free Trial:
Free Trial available.

Integrations

Ratings/Reviews

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Company Information

RedRoute
United States
www.redroute.com

Videos and Screen Captures

RedRoute Screenshot 1
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Product Details

Platforms Supported
SaaS
Training
Documentation
Live Online
In Person
Videos
Support
24/7 Live Support
Online

RedRoute Frequently Asked Questions

Q: What kinds of users and organization types does RedRoute work with?
Q: What languages does RedRoute support in their product?
Q: What kind of support options does RedRoute offer?
Q: What other applications or services does RedRoute integrate with?
Q: What type of training does RedRoute provide?
Q: Does RedRoute offer a free trial?

RedRoute Product Features

Customer Service

Live Chat
Appointment Management
Self Service Portal
Queue Management
Workflow Management
Surveys & Feedback
Knowledge Base
Alerts / Escalation
Performance Metrics
Call Center Management
Virtual Assistant
Social Media Integration
Email Management