Re:lation

Focus Desk by Focus Telecom is modern, cloud-based issue ticketing and service desk software solution. Feature-rich and scalable, Focus Desk enables users to effectively manage customer issues through a range of communication channels, such as web forms, chat, email, SMS, and phone. By using Focus Desk Ticketing System, orders, inquiries, complaints, returns, and other issues are automatically registered and resolved in a timely and streamlined way. Key features include automatic inquiry registration, ticketing system, processing deadlines, inquiry list, inquiry grouping, inquiry allocation, productivity monitoring, and so much more.

Seamlessly manage your venue's accommodation through a single integrated solution. From the moment you allocate a room, to the moment your customer checks out, all information is captured in one location. Making fast and accurate decisions whilst utilizing operational reports to improve your overall customer experience and operational efficiency. From the initial booking through to the check-out procedure, manage all aspects of your customer's stay from one location. View meeting room, bedroom, and catering availability on one screen, enabling you to respond quickly and efficiently to incoming inquiries. Extensive analysis and operational reports to help improve rate management and provide a detailed profile of your customers. Quickly and easily integrate with KxConferencing, online KxB&B, EPOS, call logging, and financial systems to reduce the risk of duplicated entries. Record previously negotiated rates to keep consistency and manage promotion prices and discounts.