Cognigy.AI
NiCE Cognigy delivers AI that works – fast, human, and built for real-world scale. As part of NiCE, a global leader in customer experience technology, we combine Generative and Conversational AI with orchestration, tools, and enterprise integrations to power Agentic AI.
The result? Smarter automation, better service, and instant resolution across every channel.
NiCE Cognigy’s AI Agents Supercharge Your Customer Service
-Industry-specific pre-trained AI Agents
-Multilingual call and chat support (100+ languages)
-Seamless integration with existing enterprise systems
-Leverages memory and context for hyper-personalized interactions
-Absorbs enterprise knowledge to accurately answer any customer query
-Real-time assistance and actionable service insights for human agents
Business Impact for our Customers:
-30% CSAT improvement
-70% AHT reduction
-99.5% Faster response time
-99% Routing accuracy
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Viktor
Viktor is a persistent AI agent that operates directly within your Slack or Microsoft Teams workspace as an autonomous coworker. Unlike traditional chatbots, Viktor has its own cloud-based computer where it writes code, deploys apps, and executes tasks across more than 3,000 integrations. It proactively monitors systems, analyzes data, manages campaigns, and creates issues or reports without waiting for instructions. Teams can ask Viktor to check analytics, update backend summaries, create project tickets, or optimize advertising performance directly in Slack threads. The agent runs for weeks at a time while maintaining context across projects and deadlines. It integrates with tools such as Linear, PostHog, Google Ads, and GitHub to automate workflows and coordinate teams. Designed to boost productivity, Viktor transforms Slack into an execution engine that gets real work done rather than simply providing answers.
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Implement AI
Implement AI offers a tool that helps businesses deploy a scalable digital workforce of coordinated AI agents across sales, support, operations, and success functions, turning isolated AI tools into an AI Operating System (AIOS) that works with real business data and systems like CRM, email, voice, and messaging to execute tasks autonomously and collaboratively. Its AI agents are multi-skilled and role-specific, designed to find missed revenue opportunities, launch outbound campaigns, follow up inbound leads, deliver 24/7 customer support, triage tickets, analyze conversations for revenue signals, flag compliance risks, build dynamic knowledge bases, and transform call and email data into actionable insights. Unlike standalone chatbots, the AIOS provides shared memory and an agentic task engine that lets agents access live customer context, coordinate workflows, trigger tasks using business rules, and scale across departments.
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Jarmin
Jarmin builds AI employees for human-level roles that become part of a team’s day-to-day workflow. Each AI employee is assigned a role and responsibilities, learns how the company operates, understands internal processes and performance standards, and works inside the tools and systems the role actually uses. It can own work independently within an agreed scope, produce reviewable output, send status updates, take feedback from anyone on the team, and escalate decisions that require human judgment. Organizations can deploy AI employees for roles such as ML engineer, financial analyst, account executive, compliance analyst, data analyst, project manager, and paralegal, or configure a custom role. Jarmin also supports managed AI and ML engineering, including models trained or fine-tuned on company data, domain-specific reinforcement learning environments, evaluations against benchmarks, production-ready agents, automated multi-step workflows, and agentic search over internal data.
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