Audience
SMB and Enterprises in need of a solution to manage their operations
About Quadient Customer Journey Mapping
Collaborate across business silos with actionable customer journey maps that incorporate digital and physical communications for real-time CX improvement. Quadient Customer Journey Mapping makes it easy for stakeholders across your organization to view – and take action to improve – your entire portfolio of customer communications through a single web interface. Gain full visibility by linking journey maps directly to the digital and physical touchpoints your customers interact with, including contracts, statements, emails, audio and video files, digital ads and more. Connect communications to every touchpoint along the journey. Collaborate internally and share real-time feedback via social commenting. Take immediate action to improve the customer experience. Easily integrate journey maps with customer communications management (CCM) platforms.
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Pricing
Pricing Details:
Contact Quadient for pricing details.
Integrations
Company Information
Quadient
Founded: 1924
France
www.quadient.com/en-int/resources/quadient-customer-journey-mapping
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Product Details
Platforms Supported
SaaS
Quadient Customer Journey Mapping Frequently Asked Questions
Quadient Customer Journey Mapping Product Features
Customer Journey Mapping Tools
Action Management
Behavioral Analytics
Collaboration
Surveys & Feedback
Attribution Modeling
Customer Profiles
Data Import / Export
Predictive Analytics
Templates
Digital Experience Platforms (DXP)
Alerts / Notifications
Content Modeling
Digital Asset Management
Form Builder
Forums / Message Boards
Headless CMS
Knowledge Base
Reporting / Analytics
Surveys / Polls
User Management / Permissions
Workflow Management
Auto-Tagging
Blogs
Calendar
File Sharing
Performance Monitoring
Personalization / Segmentation
Templates
Version Control
Wiki