Audience

Education and government institutions seeking a solution to manage all their operations

About QLess

QLess specializes in queue management and appointment scheduling software. Through queue management software, customers are empowered to wait wherever they want: at home, work, or even Starbucks – instead of a crowded lobby. To begin, customers join a virtual queue online. They are given a wait time forecast and timely notifications alert customers as they move to the front of the queue. With appointment scheduling software, customers book an appointment for a future day and time. Meanwhile, you are able to accept walk-ins as schedule openings occur. As the time of the customer’s appointment approaches, QLess automatically places the customer in the virtual queue of your software. Interactive appointment scheduling software offers bi-directional communication, connecting your staff with customers. If a customer is running late, they can request more time. Likewise, your staff can notify the customer if your office is behind schedule.

Articles

Q&A with QLess: Replacing Physical Lines with Virtual Queuing and Appointment Scheduling Solutions

Pricing

Starting Price:
500.00/month

Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 4.0 / 5
ease 4.0 / 5
features 4.0 / 5
design 4.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

QLess
Founded: 2007
United States
qless.com

Articles

Q&A with QLess: Replacing Physical Lines with Virtual Queuing and Appointment Scheduling Solutions

Videos and Screen Captures

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Qminder
Qminder
Long queues cost businesses across the world trillions of dollars in lost sales. Customers who experience poor queuing are less likely to stay and recommend your business. Compare the performance of different locations and departments. Monitor the number of visitors waiting, average wait times, and other metrics. Give your staff the tools they need to supercharge your customer service. Recognize your team’s achievements and identify opportunities for growth. Easily measure and share performance results. Use service reports to keep track of KPIs and the effectiveness of service strategy. Eliminate in-person lines by allowing customers to join a virtual waitlist using their phones. Monitor your line in real-time. Let customers safely wait in their car, at home, or outside. Notify them when you are ready to serve them. Give customers regular updates and wait times. Make them feel like VIPs by talking to them directly and asking for their feedback.
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PatientTrak
PatientTrak
PatientTrak offers world class patient tracking solutions which can be used in any healthcare setting needing to manage the patient flow process. From single provider practices to large hospital groups, to multi-facility healthcare organizations, our systems are both affordable and scalable. We offer patient flow solutions which can be used in any healthcare setting needing to manage the patient flow process. Our solutions are used to visual flow, identify bottlenecks and help facilities improve patient flow. From single provider practices to large hospital groups, to multi-facility healthcare organizations, our systems are both affordable and scalable. PatientTrak Text Messaging, Online Reservation and Text to Sign-In solutions can be used to create a virtual waiting room and direct patients to sign-in from outside the facility, and inform them when they are ready to be seen.
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WaitWell
WaitWell
WaitWell's award winning Queue Management & Appointment Solution eliminates lineups and delivers people for service to the right place, at just the right time. With WaitWell, visitors can join the line from anywhere and move freely, using their wait time productively. Organizations see up to a 35% reduction in wait times and reduce walkaways by as much as 60%. WaitWell is used in medical offices, university admissions offices, retail locations, government offices and entertainment venues across North America. Anywhere people normally have to wait for service, WaitWell can help. WaitWell improves customer retention and reduces staff turnover. WaitWell is well-suited for large-scale multi-location enterprise implementations because it offers industry-leading reports and analytics and robust user permissions and data security options. WaitWell differentiates itself based on service: we offer free customized demos and outstanding training to ensure successful implementation.
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Coconut Software
Coconut Software
Our cloud-based, enterprise-level appointment scheduling and visitor management platform combine your on-location and digital channels, providing self-service booking and curbside pickup, online and physical queuing, wait time tracking, callback requests and virtual meeting support as well as contact center integration. Providing this customized experience, either in person or digitally, enhances client engagement, speeds up revenue-generating opportunities, balances workforce staffing, and delivers key insights that organizations cannot capture through their calendars or CRMs alone. In fact, we are the frictionless layer on top of those technology pieces and allow for meaningful connections through a simpler engagement process. Our intuitively-built user interface will delight your clients and your staff with its simplicity and flexibility. We understand the finance industry’s security and compliance requirements—and have built Coconut to surpass them.
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Product Details

Platforms Supported
SaaS
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
Support
Phone Support
24/7 Live Support

QLess Frequently Asked Questions

Q: What kinds of users and organization types does QLess work with?
Q: What languages does QLess support in their product?
Q: What kind of support options does QLess offer?
Q: What other applications or services does QLess integrate with?
Q: Does QLess have a mobile app?
Q: What type of training does QLess provide?
Q: How much does QLess cost?
Q: What pricing for support is available for QLess?
Q: What pricing for training is available for QLess?

QLess Product Features

Appointment Scheduling

Appointment Reminders
Automated Scheduling
Calendar Sync
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Room Booking Management
Client Database
Recurring Appointments

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Survey Management
Text Analysis
Trend Analysis
Multi-Channel Collection
Sentiment Analysis

Queue Management

Appointment Scheduling
Calendar
Communication Tools
Dashboard
For Banks
For Healthcare
For Restaurants
For Retail
Supports Multiple Counters
Virtual Queue
Contactless
Customer Surveys
For Government
SMS Marketing

QLess Reviews

Write a Review
  • A QLess User
    Financial Aid Advisor 1
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "QLess Review"

    Posted 2021-03-17

    Pros: I like that students receive a message once I have summoned them, so they can expect the call. Most students do not want to answer from an unfamiliar phone number.

    Cons: It took me a while to get familiar with the system.

    Overall: It is a convenient way for us to communicate with our students from 5 branch campuses. I also enjoy it when I enter a student in another queue and their information automatically comes up.

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