Audience

B2B companies

About Pylon

Pylon is an All-in-one B2B Support Platform for modern B2B businesses.

We bring together everything a post-sales teams team needs including a ticketing system, B2B omnichannel integrations (Slack Connect, Microsoft Teams), modern chat widget, knowledge base, AI support bot, account management, customer marketing, and more.

The support system for B2B companies. Allow your customers to get support wherever they'd like and enable multiple support tiers. Let AI draft support articles for you based on your issue resolutions. Use Triggers to codify business processes and workflows, and create Macros to streamline common responses. Broadcast new features, newsletters, and more to your customers and track engagement. A dedicated place to store, track, and organize all customer data. A shared view to give your stakeholders visibility into their team's active issues.

Pricing

Starting Price:
$59 per month per seat
Pricing Details:
Depending on your needs we have a plan for you!
Free Trial:
Free Trial available.
View Pricing Plans

Integrations

API:
Yes, Pylon offers API access
See Integrations

Ratings/Reviews

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Company Information

Pylon
United States
usepylon.com

Videos and Screen Captures

Play Video Pylon - Support Customers Anywhere Build a Support Engine Integrates with your stack

Product Details

Platforms Supported
SaaS
Training
Documentation
Support
Online

Pylon Frequently Asked Questions

Q: What kinds of users and organization types does Pylon work with?
Q: What languages does Pylon support in their product?
Q: What kind of support options does Pylon offer?
Q: What other applications or services does Pylon integrate with?
Q: Does Pylon have an API?
Q: What type of training does Pylon provide?
Q: Does Pylon offer a free trial?
Q: How much does Pylon cost?
Q: What pricing for support is available for Pylon?
Q: What pricing for training is available for Pylon?

Pylon Product Features

Chatbot

Prediction
Machine Learning
Natural Language Processing
Context and Coherence
Payment Integration
Call to Action
Inline Media / Videos
Social Media Integration
Sentiment Analysis
Reporting / Analytics
Human Takeover
Ready-made Templates

Conversational AI

Virtual Assistant
Intent Recognition
On-Screen Chats
Code-free Development
Speech Recognition
For Developers
Omni-Channel
Multi-Languages
Speech Synthesis
Sentiment Analysis
Contextual Guidance
Pre-configured Bot
Reusable Components

Customer Communications Management

Batch Communications
Chat / Messaging
Multi-Channel Communications
On-Demand Communications
Personalization
Content Management
Email Distribution
Interactive Content
Print Management
Template Management
Video Content

Customer Service

Alerts / Escalation
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Surveys & Feedback
Virtual Assistant
Workflow Management
Appointment Management
Call Center Management
Social Media Integration

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Community Forums
IT Asset Management
Multiple Brands / Products
Network Monitoring

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Full Text Search
Knowledge Base Management
Self Service Portal
Discussion Boards

Live Chat

Customizable Branding
Third Party Integration
Transfers / Routing
Canned Responses
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Website Visitor Tracking

Pylon Additional Categories

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