Audience
OSS/BSS services for companies wanting to delivering enhanced customer experience through intelligent robots
About Prodapt
With the ever-changing consumer demands, telcos must undergo a strategic transformation to survive and flourish in the digital marketplace. They need to innovate rapidly, offer new services, and support new integrations to ensure a positive customer experience. Prodapt helps telcos to transform their IT operations driven by next-gen technologies enabling them to become a Digital Service Provider (DSP). Our OSS/BSS transformation services helps Communication Service Providers (CSPs) to be agile, customer-centric and boosts their ability to launch new products and services at a faster pace. Market changes due to the unexpected global pandemic have accelerated the need for digital transformation in the CSP ecosystem. Given this scenario, CIOs are harnessing the rising potential of next-gen technologies to resolve the unprecedented implications created due to the pandemic.
Integrations
No integrations listed.
Company Information
Prodapt
Founded: 1999
United States
www.prodapt.com
Videos and Screen Captures
CANVAS Digital BSS
CANVAS, powered by 6D Technologies, is a comprehensive 5G-Ready customer-centric Digital Business Support System (BSS) that allows CSPs to monetize operational expenses and meet real-time customer demands, providing a 360-degree view of the customer. This advanced Digital BSS platform automates business models and supports revenue streams, scaling future innovation through 5G, loT, Al/ML, Cloudification, and Big Data Analytics.
Why Digital BSS for Your Digital Transformation?
- 5G-powered Cloud-native Digital BSS to Monetize Operations
- Open Ecosystem with TM Forum ODA Complaint Open APIs
- Al/ML Analytics for Informed Decision Making
- 360° CRM with Unified View Customers and Personalized Customer Care
- Converged Platform with Revenue Driving Capabilities
CANVAS, a modern Digital BSS Suite, enables CSPs to offer Al-powered, cloud-native, scalable customer experiences. It helps them monetize operations and support business models for future innovation.
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CommVergence
Billing can be a complex process that requires careful attention-to-detail and demands top quality service. With iCommVergence, you can effectively provide billing for all of today’s current telecommunications services and stay prepared for tomorrow’s challenges. This automated solution can help you send bills out on time, typically requiring less resources and time than you spend today. Take advantage of a single system, next-generation OSS/BSS solution that can help you: Conduct all of your billing functions from a single system. Implement table-driven functionality for extended flexibility. Deliver a superior CSR experience. Foster a converged multi-service environment. Develop a rules-driven engine for flexibility. Handle all billing, customer care, rating, trouble management, payment and POS functions. Integrate web-service driven technology to third parties. Realize flexible bundling and discounting options. Improve overall workflow processes.
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CygNet
The trend that has emerged in the last several years is “Customer Centricity”, which has meant a shift from a Resouce-centric paradigm for OSS solutions to a Service centric paradigm with converged Fulfillment and Assurance operations. The CygNet Service Management Platform(SMP) is the foundation for the best-of-breed CygNet Service Fulfillment as well as Service Assurance systems. Based on the sound premise that accurate and up-to-date physical inventory plays a central role in the entire OSS-BSS value chain, the core of the CygNet SMP is the autodiscovery engine that fetches accurate, real-time resource inventory data from the network. The unique value proposition of the CygNet Autodiscovery engine is the built-in correlation algorithms that automatically "stitch" end to end circuits across vendors and technologies and across L1, L2 and L3. This faciltates auto-discovery of services - network-facing services as well as customer- facing services.
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Netcracker
Rapid digitization is disrupting the status quo of today’s communications markets. Constantly evolving customer needs and behaviors require service providers to adapt fast to deliver the outcomes that their customers expect. Building digital ecosystems, anticipating customer needs and delivering a digital-first customer experience will be essential for service providers to accelerate innovation, diversify into new markets and become the disruptors in the 5G era. Netcracker has the expertise, culture and resources to help service providers transform their business to thrive in a digital economy. Our innovative solutions, cutting-edge technology and value-driven services can help service providers to execute on their digital transformation goals with target business outcomes ensuring growth and profitability. Netcracker Cloud Transformation Services provide a comprehensive slate of best practices and methodologies to guarantee cloud-based transformation programs meet overall business.
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Product Details
Platforms Supported
SaaS
Support
Phone Support
Online