Audience

Companies that want to connect Skype for Business or their PBX with Microsoft Dynamics

About ProCTI

Connect your Skype for business (formerly Lync) or TAPI-enabled PBX with Dynamics CRM/Dynamics 365 and Dynamics NAV get the data on each incoming and outgoing call. Determine individually and flexibly which stored information should on each call in ProCTI. Access your contact information, service cases, e-mail addresses, current contracts with only one click! Create leads, contacts, tasks, notes, e-mails and activities in connection with the caller. Initiate or forward calls, see and start your open appointments, search for leads, contacts and companies – everything directly in ProCTI. Simple and intuitive user management allows different access rights to your data. The standard version of ProCTI connects the following versions of Microsoft Dynamics or Uniconta and Computer Telephony Integration (CTI). Make use of the endless possibilities such as displaying contact data, company name, notes/activities/service cases, e-mail address, credit blocks, running contracts, etc.)

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Pricing

Free Trial:
Free Trial available.

Integrations

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Company Information

Provaria
Austria
www.proaddon.com/en/addons/procti/

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Product Details

Platforms Supported
Cloud
Training
Documentation

ProCTI Frequently Asked Questions

Q: What kinds of users and organization types does ProCTI work with?
Q: What languages does ProCTI support in their product?
Q: What other applications or services does ProCTI integrate with?
Q: What type of training does ProCTI provide?
Q: Does ProCTI offer a free trial?

ProCTI Product Features

Integration

ETL - Extract / Transform / Load
Metadata Management
Dashboard
Web Services
Multiple Data Sources

ProCTI Additional Categories