Audience

Consumer Intelligence platform for companies wanting to prevent revenue lost

About Pivony

Customer habits, even the customers themselves, began to change more unexpectedly than ever before. This is why we launched Pivony when the pandemic hit the world. It is very important that you evaluate the support requests you receive from your users, beyond simply responding to them. Using AI-powered technology, you can identify niche groups of users who express similar concerns, issues, or suggestions. Pivony helps you make sense of the thousands of conversation and text based data across multiple platforms where the consumers are letting out their true opinions. Understanding this data faster than your competitors is the single most valuable competitive edge. Pivony crawls platforms that you care about to get insights on and identify what your customers are talking about regarding your brand, products and services. With an AI-based technology, Pivony then identifies groups that are conversing about specific topics so that you can get a hold of whoever you want with no trouble!

Pricing

Free Trial:
Free Trial available.

Integrations

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Company Information

Pivony
Founded: 2020
United States
pivony.com

Videos and Screen Captures

Pivony Screenshot 1
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Product Details

Platforms Supported
SaaS
Training
Documentation
Videos
Support
Phone Support
Online

Pivony Frequently Asked Questions

Q: What kinds of users and organization types does Pivony work with?
Q: What languages does Pivony support in their product?
Q: What kind of support options does Pivony offer?
Q: What other applications or services does Pivony integrate with?
Q: What type of training does Pivony provide?
Q: Does Pivony offer a free trial?

Pivony Product Features

Customer Feedback

Surveys
Behavior Analytics
Website Feedback
Net Promoter Score (NPS)
Bug Reports
Screenshot / Screen Capture
Visual Feedback Tools
Live Chat
Alerts / Notifications
Video Feedback
Community Feedback Tools
Voice of the Customer (VoC)
User Testing Tools
Negative Feedback Management

Social Media Monitoring

Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking

Pivony Additional Categories