Audience

Companies of all sizes that need a powerful CRM

About Pega CRM

Drive greater engagement and automation across the entire customer journey. Move past traditional CRM to a true journey-enabled customer engagement suite. Whether you’re looking for an alternative to your current system or looking to scale and reinforce your existing one, Pega has you covered. Your agents are integral to your success. Keep your team connected, effective, and productive wherever they are. Your customers want to feel taken care of. Provide them with proactive, personalized, and frictionless experiences across any channel. These days, you need to do it all. Minimize costs and get the most out of your channels with intelligent automation and case management. Connect and automate work across people and systems to resolve customer inquiries faster. Pega’s AI-powered case management adapts to customer service requests. Pre-defined microjourneys built on industry best practices are templates to get started quickly.

Integrations

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Company Information

Pegasystems
Founded: 1983
United States
www.pega.com/es/products/crm-applications

Videos and Screen Captures

Pega CRM Screenshot 1
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Product Details

Platforms Supported
SaaS
Training
Documentation
Live Online
Support
Phone Support
Online

Pega CRM Frequently Asked Questions

Q: What kinds of users and organization types does Pega CRM work with?
Q: What languages does Pega CRM support in their product?
Q: What kind of support options does Pega CRM offer?
Q: What other applications or services does Pega CRM integrate with?
Q: What type of training does Pega CRM provide?

Pega CRM Product Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Lead Scoring

Healthcare CRM

Medical History Records
Patient Management
Audience Targeting
Patient Communications
Marketing Automation
Campaign Management
Physician Management
Predictive Analytics