Audience
Businesses searching for a solution to get and manage customer feedback
About Opiniator
Opiniator’s digital comment card provides a customer feedback and recovery platform for brick and mortar businesses. The digital comment card system captures on-the-spot ratings, comments and feedback from real customers using their own mobile phone – at any time throughout their experience, then tracks the issues until resolution. The digital comment card means the business can respond before they take their business elsewhere, or worse, take their friends with them. Track customer issues and all staff actions until they are resolved. Reduce unexpected online complaints, too late for the business to intervene. Unhappy customers are contacted immediately, recovered and retained. Find and fix HSE or maintenance issues before they impact customers. Business sees feedback via a dashboard, receives immediate staff alerts, and takes action. Business responds to issue, tracks all actions until completion, and recovers customers.
Pricing
Starting Price:
$40 per month
Free Trial:
Free Trial available.
Integrations
Company Information
Oberon3
Founded: 2009
United States
www.opiniator.com
Videos and Screen Captures
Quadient Customer Journey Mapping
Collaborate across business silos with actionable customer journey maps that incorporate digital and physical communications for real-time CX improvement. Quadient Customer Journey Mapping makes it easy for stakeholders across your organization to view – and take action to improve – your entire portfolio of customer communications through a single web interface. Gain full visibility by linking journey maps directly to the digital and physical touchpoints your customers interact with, including contracts, statements, emails, audio and video files, digital ads and more. Connect communications to every touchpoint along the journey. Collaborate internally and share real-time feedback via social commenting. Take immediate action to improve the customer experience. Easily integrate journey maps with customer communications management (CCM) platforms.
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Loyalty Grades
Gather actionable feedback in minutes using the Net Promoter System and short surveys. No complex setups or integrations. Instead of overwhelming patients with long, clunky surveys, we start by asking a Net Promoter Score question. After responding, patients can leave additional comments and then take a short survey. After rating how likely they are to recommend you, a patient is asked to provide a short comment on their experience. These comments go directly to your dashboard giving you valuable insights that numbers can't provide. Patients are asked if they'd like to take an optional survey. The survey is short and only takes a minute or two to complete. This gives you quantitative data on many patient touch points you can track over time to measure your performance.
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RepWarn
Take control of your reputation with one easy tool. Track what people say about your business online and stop losing customers. Bad reviews spread like a virus, sending your prospects in search of your competitors. Often, you don't know the damage until it's too late. When you do know what people are saying, you have the opportunity to respond professionally before it blows up. Turning unsatisfied customers into instant volunteer marketers. RepWarn monitors what customers say online. This includes your brands, products, people, and even competitors. Whether it's an angry tweet or even a blog comment, you’ll know anytime anyone mentions your tracked keywords or phrases. Are you sure you know exactly how customers feel about your brand? RepWarn will take you straight to the conversation. You could spend hours scouring the internet for every mention of your business and still not find everything.
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Zoho Publish
Craft your brand's profile with essential information about where your brick-and-mortar location is, how your space looks, your contact details, operational hours, accepted modes of payment, and more. Monitor and respond to incoming ratings and reviews of your business on multiple sites from a single interface to identify issues quickly and build a stellar reputation. Learn how customers found your business, what search terms helped them find you, and what actions they performed on your business profile after spotting you, so you can optimize your listing to drive better visibility.
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Product Details
Platforms Supported
SaaS
Training
Documentation
Webinars
Support
Phone Support
Online
Opiniator Frequently Asked Questions
Opiniator Product Features
Customer Experience
Action Management
Analytics
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Survey Management
Trend Analysis
Customer Segmentation
Sentiment Analysis
Text Analysis
Survey
Email Marketing
Custom Survey URLs
Data Analysis Tools
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video