Audience
Companies interested in an AI customer service solution
About OneTone.ai
Hypergrowth companies such as Bonami, Twisto, Expan.do, Sanasport and many others are using OneTone.ai Automated Supervisor to monitor 100% of their customer communications and to identify issues leading to customer & revenue losses.
OneTone.ai Automated Supervisor is an AI-powered tool for Customer Support & QA Leaders, which automates quality supervision of all written customer communications.
By using OneTone.ai you can:
- Save 25%-50% of your CS & QA Leaders and Supervisors time.
- Compare qualities of your agents in a minute based on real-time data from 100% of their conversations.
- Replace manual reviewing and improving (feed-backs) of your customer support agents by automated AI solution.
- Get a quality comparison of all your multi-language agents.
OneTone.ai monitors issues such as:
- Missing CTA (Call-To-Action, e.g. not added link to the product, no solution provided, etc.)
- Negative tone, Vulgar words, Arguing, Spelling mistakes, Company Code mistakes
Wizr.ai
Wizr.ai is a pioneer in AI-powered customer service solutions, transforming customer support through intelligent automation. Founded in 2023 by Sirish Kosaraju (CEO) and Rajesh Padinjaremadam (COO), Wizr.ai enhances customer experience, efficiency, and overall satisfaction.
Our core products include CX Control Room, which utilizes customer sentiment analysis for proactive insights, and CX Agent Assist, providing real-time support to empower agents effectively. CX Auto Solve automates routine queries, handling up to 45% of common issues, allowing agents to focus on complex tasks. AI Studio enables businesses to create custom AI workflows tailored to their unique needs.
Wizr.ai streamlines ticket management with automated tagging for faster categorization and prioritization. As a generative AI platform for customer support, our solutions drive seamless automation & predictive insights. To learn how these innovative tools can benefit your business, request a demo at Wizr.ai today!
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Sierra
Enable your customers to get answers, solve problems, and take action through a natural, conversational experience. Deploy an AI agent that is always available, empathetic, and aligned to your brand tone and voice. Help customers with even their most complex issues, whether making an exchange or updating a subscription. Respond swiftly to changes in your business, and harness analytics and reporting to continuously improve the customer experience. Sierra’s conversational AI platform enables your company to build an AI agent that is personalized to your business and customers. Imbue your agent with your company’s identity, policies, processes, and knowledge, ensuring your agent represents the best of your business. Set goals to guide your agent to the right solutions, and set guardrails to ensure they stay on-point and aligned with your policies. Conversational AI isn’t just about answering questions and with Sierra, your AI agent can take action.
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Zoom Virtual Agent
Zoom Virtual Agent is an intelligent conversational AI and chatbot solution that uses natural language processing and machine learning to accurately understand and instantly resolve issues for customers. Zoom Virtual Agent works around the clock on multiple support channels to deliver fast, personalized customer experiences, reduce call volumes and handle times for human agents, and drive significant cost savings for organizations. Zoom Virtual Agent integrates seamlessly with various CRM, chat, and contact center platforms. It shines as part of Zoom Contact Center, our video-optimized CCaaS platform that helps businesses deliver prompt, accurate, and highly personalized customer experiences.
Self-Service Experience
- Knowledge Base
- Searchable Articles
- Community Forums
- Mobile Optimization
- Personalization
Self-Service Platform
- Branding
- Automation
- Artificial Intelligence
- Integrations
Responses
- Customization
- Control
- Route To Human
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Rivit
Rivit is an AI-powered platform that simplifies and automates customer support for small businesses. It combines human support with AI assistance, automating repetitive tasks while allowing human agents to handle complex issues. Rivit integrates with tools like Slack, Notion, Hubspot, and more, making it easy to switch over. This helps small businesses provide world-class support while reducing costs.
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Integrations
No integrations listed.
Company Information
OneTone.ai
Founded: 2021
United States
onetone.ai/
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Product Details
Platforms Supported
SaaS
Training
Documentation
Support
Online