Audience

Call centers and shared workspaces and companies looking to cancel the ambient noise of their physical workspace during calls

About Noise Firewall

Noise Firewall is a software solution for call centers and shared workspaces. It blocks the ambient noise of the call center/shared workspace and prevents customers from overhearing it. Shields the customers from the ambient noise of the call center such as other agents talking with other customers, supervisors giving instructions, announcements on the PA, etc. Supports hybrid work model which combines work from the office with remote work. For at-home agents, the Noise Firewall will also remove any non-human sounds like a dog barking, car horns, etc. Can be deployed in almost any telephony environment and supports both a distributed and centralized architecture. Does not require connection to any cloud service and in addition protects sensitive and private data from being overheard by the customers which corresponds with regulations such as PCI, FedRAMP, HIPAA, and GDPR. Provides a useful dashboard with statistics on call quality including a Noise Map of the call center.

Pricing

Free Trial:
Free Trial available.

Integrations

No integrations listed.

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Company Information

SoliCall
Founded: 2006
Israel
solicall.com/noise-firewall/

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Product Details

Platforms Supported
SaaS
Windows
Mac
Linux
iPhone
iPad
Android
Chromebook
On-Premises
Training
Documentation
Live Online
Videos
Support
Online

Noise Firewall Frequently Asked Questions

Q: What kinds of users and organization types does Noise Firewall work with?
Q: What languages does Noise Firewall support in their product?
Q: What kind of support options does Noise Firewall offer?
Q: Does Noise Firewall have a mobile app?
Q: What type of training does Noise Firewall provide?
Q: Does Noise Firewall offer a free trial?
Q: What pricing for support is available for Noise Firewall?
Q: What pricing for training is available for Noise Firewall?

Noise Firewall Product Features

Noise Firewall Reviews

Write a Review
  • A Noise Firewall User
    Admin
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Great Voice Cancellation"

    Edited 2023-03-28

    Pros: Seamlessly listens to all the agents and using a unique AI technology identifies the source of each voice and keeps only the primary speaker. This software has a dramatic impact on call quality in our noisy call center. The Noise Firewall offers a dynamic dashboard that presents information on live calls & closed calls. The dashboard also shows a Noise-Map visualizing the noisy locations in the call center and identifies the noisy agents. And lastly, SoliCall's support team is very responsive and professional.

    Cons: Do not offer license to small call centers with less than 20 agents.

    Overall: We installed SoliCall several months ago and are very happy with both the product and the support. Worth every penny.

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