Audience

Companies that want to use their best customers as brand advocates to chat with potential customers

About Needle

Live sales chat for ecommerce powered by brand advocates. Your best customers are your best salespeople. Put them to work with Needle. Next generation, brand advocate live chat is here. Needle finds your most passionate and knowledgeable brand advocates and connect them with customers on your website. Shoppers trust advocates because they’re not sales or service reps – they are peers. Convert browsers into buyers with better conversations. Slow, frustrating live chat experiences turn away shoppers and revenue from your website. Needle helps you drive customers to a purchase by offering a genuine conversation with a person who loves your brand.

Pricing

Free Trial:
Free Trial available.

Integrations

No integrations listed.

Ratings/Reviews

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Company Information

Needle
United States
www.needle.com

Videos and Screen Captures

Needle Live Chat

Needle Live Chat

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Product Details

Platforms Supported
SaaS
Training
Documentation
Support
Phone Support
Online

Needle Frequently Asked Questions

Q: What kinds of users and organization types does Needle work with?
Q: What languages does Needle support in their product?
Q: What kind of support options does Needle offer?
Q: What type of training does Needle provide?
Q: Does Needle offer a free trial?

Needle Product Features

Live Chat

Canned Responses
Proactive Chat
Transfers / Routing
Website Visitor Tracking
Customizable Branding
Geo Targeting
Offline Form
Screen Sharing
Third Party Integration