Audience
Businesses and companies requiring a solution to turn customer service data into actionable insights
About Miuros
Miuros turns your data into actionable insights with AI-powered analytics, quality assurance and automation. For international & scaling customer service teams. You have a goldmine of customer service data, and we’ll help you mine it. Miuros’ Intelligence Suite empowers you to find quick answers to complex questions, build better customer experiences and supercharge efficiency. Flexible dashboards that allow managers to make fairer data-driven decisions autonomously. A quality assurance solution that puts an emphasis on giving agents the opportunity to grow and improve. An AI-based assistant for mature customer service teams that harnesses machine learning to automate repetitive tasks. Our customer service data suite integrates with Zendesk, Freshdesk, Salesforce Service Cloud, Help Scout and many more, to give you full visibility over your customer service operations. We’ll set up your customer service data suite for you, there's no need to involve your IT team.
SPC for Excel
SPC for Excel Software simplifies statistical charting and analysis. SPC for Excel helps you identify problem areas, gain insights into your data, spot trends, solve problems and improve processes all in the familiar environment of Excel. Whether you are a seasoned Black Belt or a novice, interested in Lean Six Sigma, Quality or process improvements, this software is for you. Get all the techniques you need for your charting and analysis. Technical support is free and there are no yearly fees. Discounts for multiple users. Site and enterprise licenses are available.
Process Capability analysis - to meet your customer needs
Control Charts and Histograms - to manage your processes
Gage R&R Studies – to validate your measurement system
Problem Solving Tools (Pareto, histogram, scatter, and more) - to help your team solve problems
Advanced Data Analysis Tools (DOE, ANOVA, distribution fitting, regression, hypotheses testing, and more) – to meet your advanced needs.
Learn more
Faros AI
Faros AI connects the dots between your engineering data sources – ticketing, source control, CI/CD, and more – giving unprecedented visibility and insight into your engineering processes. Be amazed at what you can achieve with Faros AI. With Faros AI, engineering leaders can scale their operations in a more data-informed way — using data to identify bottlenecks, measure progress towards organizational goals, better support teams with the right resources, and accurately assess the impact of interventions over time. DORA Metrics come standard in Faros AI, and the platform is extensible to allow organizations to build their own custom dashboards and metrics so they can get deep insights into their engineering operations and take intelligent action in a data-driven manner. Leading organizations including Box, Coursera, GoFundMe, Astronomer, Salesforce, etc. trust Faros AI as their engops platform of choice.
Learn more
Klaus
High-growth companies use Klaus to improve their customer support quality.
- Improved CSAT & efficiency metrics after the first month of usage.
- Impactful coaching sessions and 1-1s based on performance metrics and conversation examples.
- Actionable metrics to track quality and identify issues as they arise.
- 90% time saved compared to doing reviews manually using spreadsheets.
Zoom in on details with data insights and zoom out for perspective with data visuals. A quality all-in-one, Klaus is your single source of information for training & improving.
Learn more
Smart Inventory Planning & Optimization
Smart Software is a leading provider of demand planning, inventory optimization and supply chain analytics solutions headquartered in Belmont, Massachusetts, USA. Founded in 1981 Smart has helped thousands of customers plan for future demand utilizing industry-leading statistical analytics. Smart Inventory Planning & Optimization (IP&O) is the company’s next-generation suite of native web applications, helping inventory carrying organizations reduce inventory, improve service levels and streamline Sales, Inventory, and Operations Planning.
Smart IP&O, hosted on Amazon Web Services, is a Digital Supply Chain Platform driving three applications: demand planning, inventory optimization, and dashboard reporting. Smart IP&O functions as a transparent extension of our customers’ ERP systems of choice, receiving daily transaction data and returning forecasts and inventory policy values to drive replenishment and production planning.
Learn more
Pricing
Starting Price:
€20 per month
Integrations
Company Information
Miuros
Founded: 2016
France
miuros.com
Videos and Screen Captures
You Might Also Like
Speedy Claims became the top CMS-1500 Software by providing the best customer service imaginable to our thousands of clients all over America. Medical billing isn't the kind of thing most people get excited about - it is just a tedious task you have to do. But while it will never be a fun task, it doesn't have to be as difficult or time consumimg as it is now. With Speedy Claims CMS-1500 software you can get the job done quickly and easily, allowing you to focus on the things you love about your job, like helping patients. With a simple interface, powerful features to eliminate repetitive work, and unrivaled customer support, it's simply the best HCFA 1500 software available on the market. A powerful built-in error checking helps ensure your HCFA 1500 form is complete and correctly filled out, preventing CMS-1500 claims from being denied.
Product Details
Platforms Supported
SaaS
Training
Documentation
Live Online
In Person
Videos
Support
Online
Miuros Frequently Asked Questions
Miuros Product Features
Data Analysis
Data Visualization
Predictive Analytics
Text Analytics
Data Discovery
High Volume Processing
Regression Analysis
Sentiment Analysis
Statistical Modeling