Audience

Enterprises and customer service organizations seeking to improve self-service capabilities and streamline knowledge management across multiple channels

About MindTouch

​MindTouch is an enterprise-grade, AI-powered knowledge management platform designed to enhance customer self-service, agent assistance, and overall customer experience. It enables organizations to create, manage, and deliver consistent, personalized content across various touchpoints, including websites, support portals, and CRM systems. Key features include intelligent search capabilities, content personalization, access controls, and integration with tools like Salesforce and ServiceNow. The platform supports multilingual content and offers analytics to optimize knowledge base effectiveness. By providing a centralized repository for information, MindTouch helps reduce support costs, improve customer satisfaction, and increase operational efficiency. ​

Pricing

Free Trial:
Free Trial available.

Integrations

Ratings/Reviews

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Company Information

MindTouch
Founded: 2005
United States
www.mindtouch.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online

MindTouch Frequently Asked Questions

Q: What kinds of users and organization types does MindTouch work with?
Q: What languages does MindTouch support in their product?
Q: What kind of support options does MindTouch offer?
Q: What other applications or services does MindTouch integrate with?
Q: What type of training does MindTouch provide?
Q: Does MindTouch offer a free trial?

MindTouch Product Features

Help Authoring Tools

Import HTML / Word
Multi-Format Output
Screenshot Tool
Text Editor / Word Processor
Preview Output
Image Library
Content Library
Collaboration Tools
Templates
Drag & Drop Editing
Search
Version Control
Offline Editing
Translation Tools

Knowledge Management

Self Service Portal
Collaboration
Discussion Boards
Cataloging / Categorization
Full Text Search
Content Management
Knowledge Base Management
Decision Tree
Artificial Intelligence (AI)