Audience

Companies seeking a solution offering fast & easy cradle-to-grave searches for phone numbers

About Microcall

Microcall integrates with any kind and any number of Voice or Hosted platforms / Session Border Controllers (SBC) / CUBE’s / Gateway, analyzes this data in real-time and immediately provides interactive, meaningful dashboards to managers at all levels. Microcall dashboards give managers the information needed to make fast, informed business decisions. Automate Microcall integration with Active Directory, PeopleSoft, Workday, Banner, Avaya Site Admin., HR systems, and more, so Reports also contain Employee Names, Locations, Departments, Cost Centers, Sessions, Devices, MAC Addresses, Shared-Line Assignments, etc. Combining voice data with additional detailed information enhances the level of reporting. Microcall comprehensive features and system automation makes reporting so simple that every manager (Telecom Infrastructure, Network Administrator, Security, Finance, Sales, HR & Customer Service) benefits from Microcall.

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Integrations

No integrations listed.

Ratings/Reviews

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Company Information

Micro-Tel
Founded: 1979
www.microcall.com

Videos and Screen Captures

Microcall Screenshot 1
Microcall Screenshot 1
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Product Details

Platforms Supported
Cloud
Windows

Microcall Frequently Asked Questions

Q: What kinds of users and organization types does Microcall work with?
Q: What languages does Microcall support in their product?

Microcall Product Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log