Audience
Medium sized and large enterprises
About MSM
Founded in 1989, Marval is a leading global provider of enterprise IT Service Management (ITSM) software.
With over 30 years in the ITSM business, Marval offers unrivalled industry knowledge and expertise combined with innovative system design. Since launch, we continue to regularly add new product features, updates and functionality, including Machine Learning and Artificial Intelligence, to empower our customers on their ITSM journey.
We are a trusted partner to both public and private sector organisations worldwide, enabling support teams to deliver outstanding service management and customer experiences to colleagues and consumers around the globe.
Integrations
No integrations listed.
Company Information
Marval Software
Founded: 1989
United Kingdom
www.marvalglobal.com
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Knowledge items
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Product Details
Platforms Supported
SaaS
Windows
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online
MSM Product Features
Artificial Intelligence
Chatbot
Machine Learning
Multi-Language
Predictive Analytics
Process/Workflow Automation
For Healthcare
For Sales
For eCommerce
Image Recognition
Natural Language Processing
Rules-Based Automation
Virtual Personal Assistant (VPA)
Change Management
Approval Workflow
Audit Trail
Change Calendar
Change Planning
Prioritization
Release Management
Task Management
Compliance Management
Training Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IT Management
Compliance Management
Event Logs
License Management
Software Inventory
Capacity Monitoring
Hardware Inventory
IT Budgeting
Patch Management
Remote Access
Scheduling
User Activity Monitoring
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Incident Management
Audit Trail
Disaster Recovery
IT Incident Management
Incident Reporting
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management
Corrective Actions (CAPA)
OSHA Compliance
Machine Learning
Predictive Modeling
Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Statistical / Mathematical Tools
Templates
Visualization
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Remote Control
SLA Management
Self Service Portal
Procurement Management