QEval is contact center quality assurance software that automates quality monitoring across 100% of voice, chat, and email interactions. Most call center QA teams manually sample 1 to 5% of calls. QEval replaces that with AI-powered speech analytics, automated quality scoring, and real-time compliance monitoring.
Core functionality: call monitoring and evaluation, agent performance management, sentiment analysis, keyword detection, customer experience analytics, coaching workflows, gamification, and 110+ dashboards with predictive analytics. Compliance monitoring covers PCI, HIPAA, and GDPR with 98% accuracy and real-time alerts.
QEval's speech analytics engine is trained on 138M+ interactions with 94% classification accuracy. The platform deploys in 30 days, not the 90 to 120 days typical of call center quality monitoring software. ISO 27001, SOC 2, PCI-DSS certified. Built by Etech Global Services for Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO.
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Okyline is an Executable Data Design (EDD) platform for declarative data validation contracts and measurable operational data quality.
Instead of maintaining disconnected specifications, validators, tests, and quality dashboards, Okyline uses a single executable contract as the operational source of truth for validation and flow quality monitoring.
The same readable contract drives multi-format validation, deterministic execution, quality measurement, data quality gate, and historical quality analytics across APIs, events, files, LLM structured outputs, and enterprise data flows.
Community Edition provides the open specification, a free Java validation runtime, a public Claude AI assistant for contract generation, and a free online studio for executable JSON validation contracts and JSON Schema transpilation.
Enterprise Edition supports direct validation of JSONL, XML, CSV, FIXED, and EDI flows, data quality gate, and operational quality dashboards, all without databases
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Mividi
Mividi IP Video Monitoring System (TSM100) is an ideal choice for monitoring video QoS of IPTV services. In general, IPTV service providers acquire video content from multiple sources, including satellite, fiber optical cable, terrestrial broadcast, as well as locally generated videos. The source streams may be decoded and re-encoded to satisfy their bandwidth allocation needs and meet the specification of customers’ receiving devices. Therefore, it is common that hundreds of programs and many different transport streams are being processed in service providers’ head-ends. Additional complexity may be added in order to process advertisement insertion and provide EPG information. In order to provide their customers with video services with the best possible quality, service providers need to actively monitor their services at multiple points where streams are processed.
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