Audience

Customer service organizations looking for a Workflow Management solution to automate internal workflows

About Luminai

Luminai automates your internal workflows. We take any multi-click process and make it one click. If you are jumping between multiple different applications to do your work, Luminai can help automate those processes. Luminai will help you get onboarded faster to do your job. Engineering teams are stretched thin, and nobody wants to be working on internal tools anyway. Luminai needs close to zero engineering lift to stitch your tools and automate your workflows. Tier 1 support agents have access to so much data and information that they don’t need to see, Luminai only shows what’s required to respond to a customer.

Integrations

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Luminai
United States
www.digitalbrain.app/

Videos and Screen Captures

Luminai Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Live Online
Support
Online

Luminai Frequently Asked Questions

Q: What kinds of users and organization types does Luminai work with?
Q: What languages does Luminai support in their product?
Q: What other applications or services does Luminai integrate with?
Q: What type of training does Luminai provide?

Luminai Product Features

Customer Experience

Survey Management Not Supported
Customer Segmentation Not Supported
Action Management Not Supported
Feedback Management Not Supported
Knowledge Management Not Supported
Sentiment Analysis Not Supported
Analytics Not Supported
Dashboard Not Supported
Multi-Channel Collection Not Supported
Text Analysis Not Supported
Trend Analysis Not Supported

Customer Service

Live Chat Not Supported
Appointment Management Not Supported
Self Service Portal Not Supported
Queue Management Not Supported
Workflow Management Not Supported
Surveys & Feedback Not Supported
Knowledge Base Not Supported
Alerts / Escalation Not Supported
Performance Metrics Not Supported
Call Center Management Not Supported
Virtual Assistant Not Supported
Social Media Integration Not Supported
Email Management Not Supported

Robotic Process Automation (RPA)

Analytics Not Supported
Attended Automation Not Supported
Code-free Development Not Supported
Image Recognition Not Supported
Third Party Application Integration Not Supported
Optical Character Recognition Not Supported
Process Builder Not Supported
Unattended Automation Not Supported

Workflow Management

Approval Process Control Not Supported
Forms Management Not Supported
Document Management Not Supported
Configurable Workflow Not Supported
Customizable Dashboard Not Supported
Graphical Workflow Editor Not Supported
Calendar Management Not Supported
Access Controls/Permissions Not Supported
Workflow Configuration Not Supported
Task Management Not Supported
Mobile Access Not Supported
Business Process Automation Not Supported
Compliance Tracking Not Supported
Third Party Integrations Not Supported
No-Code Not Supported