Userback
4.9 out of 5 stars
(10 Ratings)
Userback is the leading user feedback and bug tracking solution for software teams looking to understand users and build better products.
With Userback, you can collect metadata-enriched visual feedback and gain deep insights into your user's sentiment and behavior with in-app surveys like NPS, CES, and CSAT metrics. Add deep context to any piece of feedback via full session replay features.
Create user segments and track every user from the moment they log in. Survey only the cohorts that are important to you and understand your user experiences throughout the entire lifecycle from trial to churn.
Wrap it all up with branded feature portals, and public roadmaps, and a centralized location for all your feedback to reduce feedback overhead by 70% and increase feedback closure times by 10X.
No code? No problem. Start instantly with a code-free browser extension, perfect for internal QA and bug tracking.
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Extellio
4.8 out of 5 stars
(4 Ratings)
Extellio is built to understand all aspects of user journeys. It shows the behaviour, experience, conversion, expectations, and pain points for users for each of your target groups. This is achieved by combining web analytics, surveys, heatmaps and session recordings in one analysis platform that gives you meaningful insights you can act on with confidence to improve conversion and user experience.
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User Sage
User Sage is a web-based user research and usability testing platform for designers, founders, developers, researchers, and product teams. It supports 5-second, first-click, prototype, tree, card-sorting, preference, and survey studies, plus live moderated sessions. Researchers can use an AI Panel of simulated participants for an initial read, then recruit real participants through a self-managed panel or screened GenPop panel. Workflows include screening, quotas, booking links, recordings, and transcripts. Findings keep sources labeled so teams can distinguish simulated responses from findings gathered from real participants. The workspace supports design-assumption exploration, prototype and flow evaluation, preference comparisons, surveys, and moderated research. AI-panel feedback can guide follow-up research with real participants. An MCP server also lets supported AI tools connect with User Sage to run studies and work with research data.
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Lyssna
Lyssna (formerly UsabilityHub) is a user research platform that enables you to test designs with real users to gain audience insights.
Intuitive and easy to use, Lyssna provides fast, actionable feedback so teams can quickly iterate and improve their designs. With flexible pricing, it’s cost-effective to access valuable user insights. Testing tools include five second, first click, navigation, preference and tree testing, card sorting, surveys, & Figma prototype testing.
Key features:
Participant recruitment: Test with your own users or a panel of 690,000+ people across 120+ countries and 35+ demographics
Interviews: Manage from planning to transcription
Observer rooms: Let stakeholders watch interviews live
Recordings: Capture audio, screen, and/or camera
Mobile testing: Record screen, audio, and camera on mobile devices
Live website testing: See where and why users struggle
MCP server: Connect your research to AI tools
Spaces & Wallets: Centralize research & budgets
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