Audience
Retail contact centers wanting a solution to enhance customer service efficiency and agent performance
About Laivly
Laivly’s AI agent, Sidd, is designed to seamlessly integrate into contact center operations, automating tasks, supporting agents in real time, and eliminating friction for both customers and agents. Sidd enhances efficiency, accuracy, and customer satisfaction without the need for complex replatforming. It brings together technology and contact center operations uniquely, integrating easily with existing tech stacks without requiring APIs or coding. Sidd operates across various channels, including voice, email, chat, SMS, and social platforms. It provides real-time transcription, call summaries, and topic-triggered guidance during calls, gathering actionable insights into agent and customer behavior. The AI agent can handle interactions independently from start to finish while consulting with human agents as needed.
Other Popular Alternatives & Related Software
Uniphore
Optimize the entire conversation to improve customer experience and agent productivity with Conversational AI, Natural Language Processing (NLP) and Robotic Process Automation (RPA). Omnichannel AI-driven intelligent virtual assistant (IVA) driving customer engagement and increasing self-service and automation rates across IVR, web and mobile. U-Self Serve deflects transactional interactions from high-cost human agents using Conversational AI. Deliver frictionless and ongoing agent verification using voiceprints to increase customer trust and reduce contact center fraud. Monitor agent ID continuously during the entire agent shift and alert supervisor in real-time in the event of an ID issue. Leverage AI with real-time call transcription to deliver in-call alerts, guidance, and automation of agent after-call work (ACW) summaries and call dispositions. Deliver an increase in agent productivity, a reduction in time spent on ACW summaries and an improvement in accuracies.
Learn more
Lorikeet
Lorikeet is an AI support agent designed to handle complex customer service issues by following the same workflows as human agents. Unlike basic AI chatbots limited to simple queries, Lorikeet's unique architecture enables it to perform tasks equivalent to human agents, allowing companies to scale their support without increasing headcount. The AI agent integrates seamlessly with existing support systems, accessing help centers, reference materials, and standard operating procedures to provide accurate and contextually relevant responses. It engages with customers when it has sufficient context and defers to human agents when necessary, ensuring appropriate and confident interactions. Lorikeet's agent follows complex, multi-step processes, gathering data, making decisions, contacting internal teams as required, delivering human-like conversations, and being highly reliable.
Learn more
Zoho Desk
Instant responses for instant happiness. Respond to your customers the minute they reach out to you with Zoho Desk's embeddable chat widget. Zoho Desk's embeddable chat widgets let you be within arm's reach when customers can't find what they're looking for in your Help Center. Your customers can get in touch with your agents instantly, right from the Help Center, so your agents can respond and help them find answers faster. If a customer has an issue that requires more time and attention, agents can convert the chat conversation into a ticket, in a single click. This lets agents save all the context of the chat conversation, with no time lost. Leave your chat tickets to the trusted experts in your team. With Zoho Desk, you can assign tickets from various channels to specific agents or teams. This way, your agents can work more efficiently, and customer interactions are in safe hands.
Learn more
Dialogflow
Dialogflow from Google Cloud is a natural language understanding platform that makes it easy to design and integrate a conversational user interface into your mobile app, web application, device, bot, interactive voice response system, and so on. Using Dialogflow, you can provide new and engaging ways for users to interact with your product. Dialogflow can analyze multiple types of input from your customers, including text or audio inputs (like from a phone or voice recording). It can also respond to your customers in a couple of ways, either through text or with synthetic speech. Dialogflow CX and ES provide virtual agent services for chatbots and contact centers. If you have a contact center that employs human agents, you can use Agent Assist to help your human agents. Agent Assist provides real-time suggestions for human agents while they are in conversations with end-user customers.
Learn more
Integrations
API:
Yes, Laivly offers API access
No integrations listed.
Company Information
Laivly
Founded: 2021
Canada
laivly.com
Videos and Screen Captures
Other Useful Business Software
Auth0 for AI Agents now in GA
Connect your AI agents to apps and data more securely, give users control over the actions AI agents can perform and the data they can access, and enable human confirmation for critical agent actions.
Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
Online
