Replicant
With the world’s first autonomous contact center that brings always-on, elastic capacity to every customer experience with voice AI. Solve customer issues over the phone with flexible, natural-sounding AI-powered conversations that accurately recognize customer intent for fast resolutions. Answer every call immediately and eliminate hold times with 24/7 service available anytime, anywhere. Scale customer service up or down without ballooning costs, training new agents, offshoring, or planning for seasonal fluctuations. Dramatically reduce your customer service costs; only pay for what you use without committing to capacity. Measure overall customer satisfaction, track average handle time, and discover new trends like competitor mentions, defective products, and upsell opportunities to serve customers like never before.
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Synthflow
Easily create AI voice assistants to make outbound calls, answer inbound calls, and schedule appointments 24/7 - no coding required!
Forget lengthy development cycles and expensive machine learning teams. With Synthflow you can build sophisticated, tailored AI agents without technical skills or coding - just bring your data and ideas. Over a dozen specialized AI agents are ready to use for question answering, document search, process automation, and more. Choose an agent as-is or customize it to suit your needs. Upload data instantly from PDFs, CSVs, PPTs, URLs and more. Your agent gets smarter with every new piece of data. No caps on storage or computing resources. Store unlimited vector data in your dedicated Pinecone environment. Gain full control and transparency over how your agent learns and improves. Give your AI agent superpowers by connecting it to any data source or service.
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Rosie
Rosie is an AI-powered phone answering service designed for small and medium-sized businesses. With Rosie, you can ensure that every call from a potential customer is answered, while also providing excellent support to your existing clients. Available 24/7/365, Rosie answers your calls, delivers accurate information to callers, takes detailed messages, and even schedules appointments directly on your calendar. If you're frustrated with missed calls, potential customers hanging up on voicemail, or being unable to pick up the phone while on the job or after hours, Rosie is your solution. Setting up is quick and easy. Simply forward your calls to your Rosie number whenever you're unavailable, and manage everything from the intuitive Rosie admin. Rosie is ideal for home service providers, local businesses, or any company that relies on phone leads.
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IBM watsonx Assistant
IBM watsonx Assistant (Formerly Watson Assistant) is a market-leading enterprise conversational AI platform that allows you to build intelligent virtual and voice assistants that can provide customers with fast, consistent and accurate answers across any messaging platform, application, device or channel. Using artificial intelligence and large language models, watsonx Assistant learns from customer conversations, improving its ability to resolve issues the first time while removing the frustration of long wait times, tedious searches and unhelpful chatbots.
Most chatbots try to mimic human interactions, frustrating customers when a misunderstanding arises. IBM watsonx Assistant is more than a chatbot. It knows when to search for an answer from a knowledge base, when to ask for clarity and when to direct users to a human agent for more assistance. And since it can be deployed in any cloud or on-premises environment – smarter AI is finally available wherever you need it.
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