Audience
Companies and businesses in need of a solution to improve customer experiences
About IpSCAPE
ipSCAPE creates innovative cloud-based customer experience technology that is feature-rich, scalable and offers powerful integration capabilities. The ipSCAPE user interface is clean, modern and intuitive. You can easily build out campaigns and access live reports to monitor your customer service and sales teams. Designed and developed in Australia, ipSCAPE powers the multi-channel communications of leading business, enterprise and government organisations. All the channels are native to the ipSCAPE application so you don’t have to worry about complex integrations or expensive add-ons. ipSCAPE offers a variety of communication channels, calls, emails, web chat and SMS that will allow you to cater to your customer’s communication preferences, and create great customer interactions. Sophisticated dialler and lead management tools to optimise the performance of your contact centre and convert more sales.
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Pricing
Free Version:
Free Version available.
Integrations
Company Information
IpSCAPE
Founded: 2005
Australia
www.ipscape.com.au
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Product Details
Platforms Supported
SaaS
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online
IpSCAPE Frequently Asked Questions
IpSCAPE Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Outbound Call Center
Predictive Dialer
Real-time Chat
Reporting/Analytics
Database
Manual Dialer
Progressive Dialer
Queue Management
Predictive Dialer
Call Monitoring
Call Recording
Call Transfer
Campaign Specific Caller ID
Contact Management
Lead Capture
Lead Management
Call Results
Callback Scheduling
FCC Compliance
FTC Compliance