Audience
Companies interested in a powerful contact center solution
About Intermedia Contact Center
Intelligently route calls to the right employee and provide self-service options to customers. Let employees work remotely while giving managers visibility into productivity with the cloud platform. Easily manage every way customers want to talk to you through voice, chat, SMS, and email. Drive more productivity and better customer experiences with Contact Center integrated in Unite. Answer customers in sequence; minimize wait times. Handle more concurrent inquiries and maintain happier customers and staff. Get customers to the right agents, on time, every time. Customize call flows for results, with Skills-Based Routing and more. Let customers connect with you on their terms. Intermedia Contact Center offers options for voice, chat, and email queues. Go beyond inbound, with proactive outreach. Enhance audience engagement with multi-channel outreach capabilities. Seamlessly access advanced call handling in Unite to manage customers and get back to collaborating with peers when done.
Pricing
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
Intermedia
Founded: 1991
United States
www.intermedia.com/products/contact-center
Videos and Screen Captures
Call Center Studio
Elevate your customer service with AI powered contact center software.
Call Center Studio contact center cloud software provides a range of capabilities to help businesses manage their inbound and outbound contact center operations. In terms of inbound calls, the software typically includes features such as automatic call distribution, interactive voice response, and call routing to ensure that calls are directed to the appropriate agent or team. The software often includes predictive, preview, and progressive dialing for outbound calls to help agents efficiently reach out to customers.
Call Center Studio offers real-time monitoring and analytics to help managers track performance in one screen.
If you are frustrated with the high cost, complexity and difficulty of the conventional systems, our cloud based software is just perfect for you!
Meet our user-friendly product!
💰 Pay-as-you-go
✔️ No hardware. No software. No maintenance
👨💻 Easy to use
🔗Smooth integration
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SalesExec
SalesExec helps salespeople by automating the complex sales follow-up process. SalesExec takes the guesswork out of who to call, when to call, email, or send text messages. With guided selling and automated lead prioritization, your salespeople will work their leads more efficiently and with less complexity, helping them to win more deals.
SalesExec includes efficiency tools like local presence dialing to reach and identify 60% more sales opportunities, with automated text SMS and email nurture to reach customers at the right time in their buying journey. SalesExec will also help your marketing team by capturing and intelligently routing and prioritizing all web leads and phone calls. With SalesExec, your team can easily handle thousands of leads, ensuring you get maximum ROI from every prospect by enforcing customer outreach and sales follow-up.
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NICE CXone
NICE CXone is a cutting-edge SaaS-based contact center software that empowers organizations by increasing the quality of leads and reducing the cost of client interaction. Scalable, robust, and built on the foundation of multi-channel ACD and speech-enabled IVR, NICE CXone helps contact centers process inbound support requests and agents to connect seamlessly with their customers through multiple channels that include email, inbound/outbound voice, voicemail, social media, chat, and more. Key features of NICE CXone include CRM integrations, predictive dialers, customer feedback, quality and workforce management, workforce optimization, disaster recovery, network connectivity, and reporting and analytics.
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CoreInteract by Altigen
Engage your customers throughout their entire journey – via voice and digital channels (chat, email, SMS, email, and social media). Integrate business communications with business systems, providing valuable information to your employees at every customer touchpoint. CoreInteract's simple drag and drop design enables you to quickly manage workgroups and routing rules to meet your unique business requirements. Configure the order and priority of which workgroup will receive inbound customer requests. CoreInteract allows you to manage your interactions natively in Teams without the need of a separate desktop application or software to install. Workgroup calls are clearly marked for your team members to easily differentiate between a customer call vs an internal call. CoreInteract can retrieve a Dynamics 365 customer record with each answered call, giving you more control and customer insight than ever before, including the ability to call a customer directly within Dynamics 365.
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Product Details
Platforms Supported
SaaS
Windows
Training
Documentation
Live Online
In Person
Support
Online
Phone Support
24/7 Live Support
Intermedia Contact Center Frequently Asked Questions
Intermedia Contact Center Product Features
Call Center
Call Recording
Call Scripting
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Outbound Call Center
Progressive Dialer
Real-time Chat
Reporting/Analytics
Blended Call Center
Call Logging
Campaign Management
Database
Manual Dialer
Predictive Dialer
Queue Management