Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale.
Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners.
Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide.
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iTacit is a frontline workforce platform that connects training, compliance, communication, and day-to-day processes in one mobile-first system.
Give frontline employees easy access to the training, policies, procedures, forms, checklists, and information they need to do their jobs, wherever the work happens. Leaders gain greater visibility into completion, certifications, compliance records, and work happening across teams, locations, and shifts.
With iTacit, organizations can digitize onboarding and frontline training, manage recurring and role-based learning, track certifications and training requirements, deliver mobile SOPs and policies, and replace paper forms and checklists with connected digital workflows.
iTacit also helps teams manage safety and compliance processes including inspections, incident reporting and follow-up, corrective actions, audits, JSA/JHA workflows, and other field processes. Training, documentation, assigned actions, and records stay connected, making it easier to see what has been completed, what needs attention, and whether required follow-up has happened.
For organizations managing large, distributed, or deskless workforces, iTacit brings the tools employees use and the visibility leaders need into one platform. Reduce disconnected systems and manual tracking, strengthen compliance, simplify frontline training, and give employees a better way to access information and complete required work from the field.
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goDeskless
Remote and Secure Customer Engagement for Your Deskless Field Workforce. Delight your customers with on demand engagement experience. Tremendously increase productivity of your deskless field workforce. Increase productivity and efficiency of your frontline field workforce - anytime, anywhere. You cannot add more hours to the day but you can make the day more productive. Enable your workforce to be truly deskless and more productive with superior and modern data-driven business engagement experience. Make your employees happy by making their jobs easier. Improve business process efficiency by reducing manual processes. Reduce employee turnover and improve productivity via business process automation and superior engagement. Always stay connected with your sales data. Reduce friction through superior engagement and instant approvals. Increase pipeline predictability. Improve conversion through pipeline accuracy.
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