Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale.
Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners.
Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide.
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iTacit is a frontline workforce platform that connects training, compliance, communication, and day-to-day processes in one mobile-first system.
Give frontline employees easy access to the training, policies, procedures, forms, checklists, and information they need to do their jobs, wherever the work happens. Leaders gain greater visibility into completion, certifications, compliance records, and work happening across teams, locations, and shifts.
With iTacit, organizations can digitize onboarding and frontline training, manage recurring and role-based learning, track certifications and training requirements, deliver mobile SOPs and policies, and replace paper forms and checklists with connected digital workflows.
iTacit also helps teams manage safety and compliance processes including inspections, incident reporting and follow-up, corrective actions, audits, JSA/JHA workflows, and other field processes. Training, documentation, assigned actions, and records stay connected, making it easier to see what has been completed, what needs attention, and whether required follow-up has happened.
For organizations managing large, distributed, or deskless workforces, iTacit brings the tools employees use and the visibility leaders need into one platform. Reduce disconnected systems and manual tracking, strengthen compliance, simplify frontline training, and give employees a better way to access information and complete required work from the field.
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OurPeople
OurPeople is a communication and engagement platform designed specifically for organizations with frontline, deskless, and dispersed employees who are often the hardest to reach with traditional workplace tools. Unlike email or chat apps that quickly become cluttered and inaccessible, OurPeople provides a secure, mobile-first hub where managers and team members can connect in real time. Companies use OurPeople to deliver announcements, send two-way messages via SMS or in-app, collect feedback through forms and surveys, and share essential documents or checklists all in one place. This approach eliminates the need for multiple disconnected systems and ensures every employee, regardless of location or access to a desk, stays informed and engaged. The platform also integrates with leading HR systems to automatically sync staff information, reducing manual work and preventing errors when employees join, leave, or change roles.
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