HindSight Integrations

Solving today's complex business problems takes teams of engaged people working together. We’ve built an online guide to teach you and your team the secrets of successful teamwork. When you have a place to create and make decisions as a team, there’s no limit to what you can achieve. Teams brings everything together in a shared workspace where you can chat, meet, share files, and work with business apps. Get your team on the same page with group chat, online meetings, calling, and web conferencing. Collaborate on files with built-in Microsoft 365 (formerly Office 365) apps like Word, Excel, PowerPoint, and SharePoint. Add in your favorite Microsoft apps and third-party services to keep the business moving forward. Get end-to-end security, administrative control, and compliance—all powered by Microsoft 365. Teams is designed for groups of all kinds. Get started with the free, no-commitments version. You can also get Teams as part of the best-in-class suite of productivity tools.

Amazon Web Services (AWS) is the world’s most comprehensive cloud platform, trusted by millions of customers across industries. From startups to global enterprises and government agencies, AWS provides on-demand solutions for compute, storage, networking, AI, analytics, and more. The platform empowers organizations to innovate faster, reduce costs, and scale globally with unmatched flexibility and reliability. With services like Amazon EC2 for compute, Amazon S3 for storage, SageMaker for AI/ML, and CloudFront for content delivery, AWS covers nearly every business and technical need. Its global infrastructure spans 120 availability zones across 38 regions, ensuring resilience, compliance, and security. Backed by the largest community of customers, partners, and developers, AWS continues to lead the cloud industry in innovation and operational expertise.

Give call center agents and admins the tools they need to deliver service excellence – first time, every time. Intrado Cloud Contact Center (formerly West Cloud Contact), is an enterprise contact center solution that empowers your call center staff with a sophisticated set of call handling and reporting tools. It offers unlimited scale of users as well as agility and control beyond outmoded telephony. As a cloud-based service, there’s no need to purchase, upgrade and maintain complex on-premises systems and disaster recovery is built in without any extra expense or hardware requirements. You can nimbly handle unpredictable or seasonal call volumes, outmaneuvering your competition and delighting customers. Cloud Contact eases the load on helpdesk and support staff, and you can easily accommodate distributed contact centers, incorporating both facilities-based and home workers – all with full access to centralized management and reporting.

Hindsight is an agent memory system built to create smarter AI agents that learn over time instead of starting every conversation from zero. Most agent memory systems focus on recalling conversation history, but Hindsight is focused on making agents learn, not just remember. It gives AI agents persistent long-term memory using biomimetic data structures, helping them retain facts, recall relevant context, and reflect on experience as part of reasoning. Hindsight is designed for agents that need to understand who a user is, what has been discussed, what preferences have emerged, what decisions were made, and how behavior should adapt across sessions. It provides three core operations: retain, recall, and reflect. Retain stores new information, recall retrieves the right memories when needed, and reflect helps agents synthesize observations, form mental models, and learn from prior interactions.

Avaya Cloud Office is a cloud-based unified communications solution that combines voice, video, messaging, meetings, and collaboration tools into a single platform. It seamlessly connects office, remote, and mobile workers across multiple devices, ensuring smooth and consistent communication. With features like business phone numbers, voicemail transcription, team messaging, and document sharing, it enhances productivity and collaboration. The platform also prioritizes security with encryption and integrates with over 100 business applications, including Salesforce, Office 365, and G Suite, helping businesses streamline workflows and improve efficiency.

Amazon's Regions designed to host sensitive data, regulated workloads, and address the most stringent U.S. government security and compliance requirements. AWS GovCloud (US) gives government customers and their partners the flexibility to architect secure cloud solutions that comply with the FedRAMP High baseline; the DOJ’s Criminal Justice Information Systems (CJIS) Security Policy; U.S. International Traffic in Arms Regulations (ITAR); Export Administration Regulations (EAR); Department of Defense (DoD) Cloud Computing Security Requirements Guide (SRG) for Impact Levels 2, 4 and 5; FIPS 140-2; IRS-1075; and other compliance regimes. AWS GovCloud (US-East) and (US-West) Regions are operated by employees who are U.S. citizens on U.S. soil. AWS GovCloud (US) is only accessible to U.S. entities and root account holders who pass a screening process. AWS GovCloud (US) Regions can help customers address compliance at every stage of their cloud journey.

Connecting critical emergency data with public safety. We offer solutions for public safety agencies to access and leverage data from connected devices and apps in emergencies. RapidSOS Portal is a web-based tool for public safety agencies to see a real-time view of emergencies in their jurisdiction, access training and admin resources, and receive all new data sources (such as security, telematics, healthcare data, and more). Jurisdiction View is a free feature within RapidSOS Portal. It displays active calls to an Emergency Communication Center (ECC) on a satellite map of their jurisdiction, making it easier to manage calls across their region while simultaneously displaying crucial information about individual callers. RapidSOS Portal contains support and training resources for all users to learn about new features and data sources. In addition, administrators can manage permissions and data sources for every user in their organization.

Skywise is an aircraft option fuelled by Airbus expertise and Palantir Technologies, in class data analytics provider. By combining in-flight, engineering, and operational data in an analytics-rich environment, Skywise provides airlines with an industry data platform to address aircraft operations challenges. How the Skywise platform allows operators worldwide to take advantage of a better aircraft experience based on data insights and make sustainable decisions on their operations. Combined with the latest technologies of the Airbus Skywise Core Platform, S.FP+ is a new step in the digitalization of tech ops towards becoming a data-driven organization. It is an integrated solution aimed at improving technical operations team collaboration, aircraft dispatch, unscheduled event anticipation, and fleet reliability. Based on extended aircraft sensor data generated in-flight and integrated with maintenance information data.

Powered by tightly integrated networking technologies, the L3Harris Falcon Net Ecosystem delivers robust, resilient, data-centric communications, no matter how complex the scenario. Tactical decisions need to move at the speed of light and be correct. Rich data intelligence, video ISR, high-speed MANET networks, and unwavering interoperability are critical for mission superiority. That is the foundation of Falcon Net Ecosystem technologies. This end-to-end solution is fueled by over six decades of global tactical expertise, and our commitment to warfighter safety and overmatch capabilities. Software-defined for simplified upgrades and investment protection. Over 100,000 in action worldwide from the global leader in tactical communications. LPI/LPD technologies reduce jamming, interception, and detection. Network design, deployment, and monitoring are faster and more accurate.

Zetron is a mission-critical communications technology provider offering an integrated suite of command-and-control, dispatch, radio, and situational awareness solutions designed for uninterrupted connectivity where reliable communications are essential. Its product portfolio includes IP-based dispatch consoles (such as MAX Dispatch) with configurable, modern user interfaces that unify radio, voice, and data tools into a single operator console, improving dispatcher efficiency and response times. Zetron’s systems support emergency call taking, CAD/GIS mapping, voice logging, fire station alerting, and automatic vehicle location, all engineered for high interoperability with third-party systems and flexible deployment across public safety, transportation, utilities, natural resources, healthcare, and academic environments.

Cisco CX Cloud is a one-stop destination where you can access Cisco and our partners' expertise, best practices, and insights. It is a simple, unified digital experience that can help you scale at the pace you need with a guided path to success. Lifecycle journey is guided by use cases, with a checklist and simple steps to speed your path to business value. Contextual learning to gain more knowledge and empower your workforce. Actionable telemetry to connect customers, partners, and Cisco with AI and ML to unlock unique insights. CX Cloud is the digital platform for Success Tracks. Its use case driven guidance can help you achieve your business outcomes with speed and scale. Gaining new visibility into vast network infrastructure to boost security and performance. Transforming an enterprise network to enable global gummi bear innovation and growth. Helping a partner lead the way to deliver transformation client outcomes.

The most secure and interactive cloud-based communications platform for mission-critical contact centers. With Carbyne, every person counts. Shift mission-critical call centers into a new world of information exchange. Our technology is built on the cloud for quick solutions and fast implementation, using an interface that keeps call managers top of mind. With unprecedented simplicity and data collaboration, we ensure every call ends with a smile. All contact centers rely on live, ever-changing information. We assist emergency response teams and enterprises by providing a unified platform for real-time data and collaboration. Through the power of one platform, we enable contact centers to collect and distribute the right information at the right time. Our ecosystem of applications delivers all the right tools on one platform. Find out why Carbyne enjoys 100% customer retention. Unify the flow of audio, video, instant messages, third-party applications, IoT devices, and more.

When seconds matter, getting the right responder with the right information can save lives. Get the full benefit of bringing your CAD and 911 together for the best, coordinated response. In an emergency situation the stakes are high, and your agency needs to be able to dispatch help as fast as possible. Keep your community and responders safer with the ability to move beyond jurisdictional boundaries, coordinating across multiple agencies: law, fire and EMS. Save 2-3 minutes per dispatch with the most accurate recommendation capabilities. Your dispatchers need to be able to hit the ground running. Save time with one single, integrated software suite that enables you to share information with responders and dispatchers. Advanced location and recommendation capabilities send the right unit to the right location in the fastest amount of time.