Audience
Companies searching for a collaborative repository solution for user feedback
About Herald
With Herald, customer problems don't get lost in CRM, Slack, or email threads. Gain analytical superpowers. Recall any feedback from any customer on any issue. See every customer with a given problem instantly. With user feedback consolidated in Herald, streamline and automate followups to gain clarity on the customer's problem. Herald enables product teams to get customer-facing teams aligned on product strategy. Relay decisions efficiently: easily update all account owners about the status of customer-requested features with a single click. Capturing, organizing, and sharing customer feedback is a breeze with Herald. Get requests from your accounts reviewed by product team consistently. Easily see the latest status of every customer ask. Provide customers a private view with the up-to-date status of their asks. Use completed items as collateral during account renewals and expansion. Leverage it to re-engage with a lost prospector churned customer.
Other Popular Alternatives & Related Software
Phabricator
Phabricator supports post-commit auditing, either as a primary workflow or, when coupled with Herald, allows rule-based triggers to get an extra set of eyes on your code. Plan features, track bugs, and award tokens. Maniphest lets you customize input forms, use custom fields, and has a rich API. You can write things down and revert them later with Phriction, which is a documentation wiki. Use sophisticated drag and drop to make sure your project is properly micro-managed with Workboards. With Conpherence keeping up with where your team is having lunch is just a few clicks away. As your company scales, keep track of activity with Herald, which notifies you when things you care about happen (like a specific file being changed). The arcanist command line tool gives you CLI access to most of Phabricator's functionality. The Conduit API allows you to write scripts that interact with Phabricator over an HTTP JSON API.
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Usersnap
Usersnap is a user feedback platform designed for product teams to gather product-specific insights, accelerate user testing, and improve stakeholder feedback loops.
Companies such as Red Hat, Erste Bank, Lego, and Harvard University excel in their enterprise growth and operations with Usersnap. Product teams strive for user-centric processes and rely on Usersnap to gain clarity for product decisions. Grow in confidence with a scalable user feedback software as your partner.
Usersnap is right for you if want to:
✔️ Create a user-centered and welcoming feedback culture
✔️ Streamline all product feedback to identify top roadmap contenders
✔️ Save time on communicating technical and design improvements
✔️ Conduct more in-product user research and unleash UX insights
✔️ Have a constant stream of new user feedback to stay on top of the voice of customers.
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Userback
Userback is the leading user feedback and bug tracking solution for software teams looking to understand users and build better products.
With Userback, you can collect metadata-enriched visual feedback and gain deep insights into your user's sentiment and behavior with in-app surveys like NPS, CES, and CSAT metrics. Add deep context to any piece of feedback via full session replay features.
Create user segments and track every user from the moment they log in. Survey only the cohorts that are important to you and understand your user experiences throughout the entire lifecycle from trial to churn.
Wrap it all up with branded feature portals, and public roadmaps, and a centralized location for all your feedback to reduce feedback overhead by 70% and increase feedback closure times by 10X.
No code? No problem. Start instantly with a code-free browser extension, perfect for internal QA and bug tracking.
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Pricing
Starting Price:
$50 per month
Free Version:
Free Version available.
Integrations
Company Information
Herald
Founded: 2019
www.heraldhq.com
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Product Details
Platforms Supported
Cloud
Support
Online
Herald Frequently Asked Questions
Q: What kinds of users and organization types does Herald work with?
Herald works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Herald support in their product?
Herald supports these languages: English.
Q: What kind of support options does Herald offer?
Herald offers support via online.
Q: What other applications or services does Herald integrate with?
Herald integrates with: GitHub, GitLab, Gmail, Intercom, Phabricator, Salesforce, Segment, and Slack.
Q: How much does Herald cost?
Pricing for Herald starts at $50 per month.
