Audience
Customer experience platform for hotels wanting to create memorable experiences, unravel missed in-stay service opportunities and cultivate deep-rooted relationships with loyal guests
About Helix
Helix uses conversational data collection to engage with all of your guests throughout their stay, gathering important information and providing a contactless communication experience. Designed specifically for frontline staff, Helix automatically sorts comments and requests based on sentiment and subject, escalating those that require immediate attention. Work as a team in real-time to recover guests while they are still on the property. Helix offers multiple notification channels, task assignment, and SMS-based collaboration. From check-in to check-out, Helix automates the experience so you can focus on what matters; promoting additional services, generating positive reviews, and increasing transient occupancy.
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Company Information
MicroMetrics
Founded: 2013
Canada
micrometrics.com/hospitality/
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