Audience

Customer experience platform for hotels wanting to create memorable experiences, unravel missed in-stay service opportunities and cultivate deep-rooted relationships with loyal guests

About Helix

Helix uses conversational data collection to engage with all of your guests throughout their stay, gathering important information and providing a contactless communication experience. Designed specifically for frontline staff, Helix automatically sorts comments and requests based on sentiment and subject, escalating those that require immediate attention. Work as a team in real-time to recover guests while they are still on the property. Helix offers multiple notification channels, task assignment, and SMS-based collaboration. From check-in to check-out, Helix automates the experience so you can focus on what matters; promoting additional services, generating positive reviews, and increasing transient occupancy.

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Company Information

MicroMetrics
Founded: 2013
Canada
micrometrics.com/hospitality/

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Product Details

Platforms Supported
SaaS
Training
Live Online
Webinars
Support
Phone Support
Online

Helix Frequently Asked Questions

Q: What kinds of users and organization types does Helix work with?
Q: What languages does Helix support in their product?
Q: What kind of support options does Helix offer?
Q: What type of training does Helix provide?

Helix Product Features

Customer Experience

Survey Management
Customer Segmentation
Action Management
Feedback Management
Knowledge Management
Sentiment Analysis
Analytics
Dashboard
Multi-Channel Collection
Text Analysis
Trend Analysis