Audience
For companies that need software to streamline employment management
About Happ EX Platform
A successful Customer Experience program does much more than drive short-term, tactical business improvements. It also aids strategic planning and the long-term actions that ultimately deliver a higher return on investment. Happ helps you measure the right customer experiences so you can increase: customer retention, employee engagement and revenue. Customer experience management drives improved business performance. Understanding your customers’ expectations and what is crucial to their satisfaction helps you set priorities and reduces investment risk.
HAPP customer experience management platform features. Digital surveys: Send surveys through alternative digital channels to optimise response rates. Fully automated: Insight collection process triggered by transactions, enabled by simple integrations. Machine learning: Ask the right question to the right customer at the right time – no more frustrated customers and poor survey experiences.