HR Signal

SupportLogic delivers a Cognitive AI Cloud purpose-built for enterprise customer service and support. It ingests unstructured signals from tickets, chat, voice, and email, then uses AI to detect urgency, sentiment, product issues, and revenue risk in real time. Its layered architecture—data extraction, signal detection, and a context engine—powers ambient AI agents that automate tasks like case summarization, escalation prediction, routing, account health scoring, and coaching. SupportLogic integrates with Salesforce, Zendesk, Snowflake, and Slack, enhancing existing systems rather than replacing them. The platform helps CX, support, and IT teams act earlier, coach smarter, reduce escalations, and improve resolution times. Built for enterprise scale, it offers SOC 2 certification, GDPR/CCPA compliance, and secure data isolation. Customers like Salesforce, NICE, and Databricks use SupportLogic to boost CSAT, retention, and operational efficiency.

Every day, thousands of hours and millions of dollars are spent on deciding who to hire, develop and retain. hiQ Labs helps CHROs and business leaders engage with the employees they have invested so much into attracting and developing. We provide a crystal ball that helps you determine skills gaps or turnover risks months ahead of time, and a platform that shows you how and where to focus your efforts. Analyze attrition risk across your entire workforce, from business units, to specific employee segments, and even to individual employees. Stay ahead of costly, regrettable turnover by using a forward-looking, rather than backward-looking, indicator of attrition risk. Customize your employee retention plans by understanding what specific external factors are driving attrition risk. Use hiQ's actions library to create retention strategies tailored to help you keep specific top performing employees.