Cognigy.AI
NiCE Cognigy delivers AI that works – fast, human, and built for real-world scale. As part of NiCE, a global leader in customer experience technology, we combine Generative and Conversational AI with orchestration, tools, and enterprise integrations to power Agentic AI.
The result? Smarter automation, better service, and instant resolution across every channel.
NiCE Cognigy’s AI Agents Supercharge Your Customer Service
-Industry-specific pre-trained AI Agents
-Multilingual call and chat support (100+ languages)
-Seamless integration with existing enterprise systems
-Leverages memory and context for hyper-personalized interactions
-Absorbs enterprise knowledge to accurately answer any customer query
-Real-time assistance and actionable service insights for human agents
Business Impact for our Customers:
-30% CSAT improvement
-70% AHT reduction
-99.5% Faster response time
-99% Routing accuracy
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Goodbits
Goodbits lets you save articles from the web and turn your bookmarks into weekly digests. Automatically fetch content you've already posted on platforms including Twitter, Slack, Instagram, and your own website. Or gather articles using our Chrome extension. Goodbits keeps all this content in one place to make sending a weekly roundup newsletter the most enjoyable thing you'll do all week. Drag and drop saved content or add links to your newsletter in minutes. Using Goodbits means more focus on editing and publishing, rather than coding or designing templates. Your newsletters are fully customizable, and you can even use your own template. Send with Goodbits or any other email provider of your choice. With built-in analytics, you can easily see which content is resonating with your subscribers. Create content without friction and grow your audience in a single workflow with Goodbits. Create campaigns in ActiveCampaign directly from Goodbits.
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Intercom
Intercom is an AI-first customer service platform that enables businesses to deliver personalized and efficient customer support across multiple channels. Founded in 2011, the company offers a comprehensive suite of tools, including the Fin AI Agent, which provides instant, accurate answers to customer inquiries 24/7. Intercom's platform also features AI Copilot, assisting support agents with real-time solutions, and AI Analyst, offering insights and recommendations for support leaders. Trusted by over 25,000 global organizations, including Atlassian, Amazon, and Microsoft, Intercom facilitates over 500 million messages per month, enhancing customer interactions and support efficiency. Headquartered in San Francisco, with offices in Chicago, Dublin, Sydney, and London, Intercom continues to innovate in the customer service industry.
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Bahama
These are step-by-step AI automations that flow sequentially towards a final outcome, with each step building upon the previous to deliver consistent, repeatable outcomes every time. Flows can be saved and re-run as needed, automating tasks as diverse as responding to customer service emails or producing a newsletter by gathering, summarizing, and publishing the latest news. Create an internal knowledge base to give your AI agents the data they need to take informed action on your specific projects. Provide support docs to empower an AI customer service agent, a readme to support an AI code reviewer, or product specs to inform an AI sales agent.
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