Audience

Contact centers and teams looking for a cloud-based platform to optimize their communication operations

About GoContact

GoContact is a company that develops innovative IPBX and contact center software in the cloud. It’s currently in the market with 2 premium products, developed by its software house, a contact center platform and an IPBX platform. Both these web-based products are set in IP architecture and were developed from scratch to run in the cloud. GoContact’s goal is to revolutionize the world of contact centers through the development and marketing of platforms that ensure the services/features that our customers require, alongside a good user experience and easy parameterization as to ensure a timely response to their business. Platforms with flexibility, scalability, usability and resiliency are vectors that we point out as crucial to the success of contact centers. The platform provides a simple database loading interface in csv or xls format, ensuring an easy mapping of DB fields with those configured in the service.

Integrations

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Company Information

GoContact
Portugal
www.go-contact.com

Videos and Screen Captures

You Might Also Like
Red Hat Enterprise Linux on Microsoft Azure Icon
Red Hat Enterprise Linux on Microsoft Azure

Deploy Red Hat Enterprise Linux on Microsoft Azure for a secure, reliable, and scalable cloud environment, fully integrated with Microsoft services.

Red Hat Enterprise Linux (RHEL) on Microsoft Azure provides a secure, reliable, and flexible foundation for your cloud infrastructure. Red Hat Enterprise Linux on Microsoft Azure is ideal for enterprises seeking to enhance their cloud environment with seamless integration, consistent performance, and comprehensive support.

Product Details

Platforms Supported
SaaS
Training
Documentation
In Person
Videos
Support
Phone Support
Online

GoContact Frequently Asked Questions

Q: What kinds of users and organization types does GoContact work with?
Q: What languages does GoContact support in their product?
Q: What kind of support options does GoContact offer?
Q: What other applications or services does GoContact integrate with?
Q: What type of training does GoContact provide?

GoContact Product Features

Call Center

Database
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics