Audience
Companies in need of a solution to improve efficiency while achieving service level objectives
About Globitel Workforce Management (WFM)
Businesses can have visibility into agent activities and the processes used to accomplish those activities. Globitel’s Workforce Management software offers a smart set of tools that helps call center management to improve productivity and track real time adherence. This is achieved by optimizing staff resources, through accurate forecasting, which in turn develops a more efficient schedule. Optimizing staff resources achieves the desired service level through balancing the number of available skilled agents and forecasted traffic per daily intervals. This process ensures minimal underutilization, which increases efficiency while still maintaining agent satisfaction. Globitel’s Workforce Management software is equipped with dynamic modules to manage your workforce smarter. The software performs scheduling, forecasting, real-time monitoring and maintaining operative aspects such as call volumes, handle time, agent shifting, etc.
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CommunityWFM
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Here’s how your restaurant can benefit from 7shifts:
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Pricing
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
Globitel
Founded: 1996
Jordan
www.globitel.com/workforce-management/
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Product Details
Platforms Supported
SaaS
Windows
Training
Documentation
Live Online
Support
Phone Support
24/7 Live Support
Online
Globitel Workforce Management (WFM) Frequently Asked Questions
Globitel Workforce Management (WFM) Product Features
Workforce Management
Budgeting & Forecasting
Employee Lifecycle Management
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Contractor Management
Labor Projection
Variable Workforce