Genesis Global

Pointel Configuration Management Solution (CMS) is easy to use, thin-client application which provides you with complete control over your Genesys configuration environment. CMS instantly highlights changes made to the Genesys configuration environment and it includes a detailed Genesys audit, import/export, snapshot/restore and alerting capabilities. Pointel CMS captures all of the changes within your contact center and provides the information graphically so you can quickly and easily understand the changes made to your Genesys Configuration Management Environment. It is important to know what changes have been made to your Genesys environment and by whom. CMS audit reports provide detailed information including the name of the user who made the change, the date and time of the change and both the current and previous values. It can also restore each parameter/KVP level change or the entire application back to a given point-in-time.

Genesis Call Accounting is a web & client-based, fully featured solution for businesses requiring Call Accounting & Tracking, complete call path reporting, Call Traffic reporting, Inventory management, Telecom Analytics, Company Directory, Fraud Detection and more. Genesis Call Accounting is available as both a managed hosted and an on-premises solution. Regardless if you run a small motel or administer a large organization with thousands of phones across numerous branch offices and whether you are allocating telephone charges, billing guests, clients or projects, monitoring telephone traffic, or tracing abuse and fraud, tracking sales and advertising activity, or being alerted to 911 calls, Genesis has just the right solution for you. Genesis has the Call Accounting solution for every size business, industry and application. Genesis ensures you get maximum performance for your telecom investment.