Flowback

Empower your whole team to stay close to your customers. Powering teams building something people want. You spend hours getting customers on the phone and get the most out of every minute. Track every follow-up and never drop the ball. Track speaker and sentiment to improve your pitch. Automatic feedback extraction to spot trends across calls. Upload call scripts to track answers to important questions. Share and rewatch the important parts of a call. Share product feedback directly from the voice of the customer. Clarity will enrich your Linear tickets with customer context. Send notes and highlights to Slack after every call to keep your team in sync. Clarity automatically extracts requests, pain points, and more. Track every piece of feedback a customer gives to close the loop. Feedback is aggregated into trends so you can spot opportunities. Insights form across conversations, not just in individual calls.

Userback is the leading user feedback and bug tracking solution for software teams looking to understand users and build better products. With Userback, you can collect metadata-enriched visual feedback and gain deep insights into your user's sentiment and behavior with in-app surveys like NPS, CES, and CSAT metrics. Add deep context to any piece of feedback via full session replay features. Create user segments and track every user from the moment they log in. Survey only the cohorts that are important to you and understand your user experiences throughout the entire lifecycle from trial to churn. Wrap it all up with branded feature portals, and public roadmaps, and a centralized location for all your feedback to reduce feedback overhead by 70% and increase feedback closure times by 10X. No code? No problem. Start instantly with a code-free browser extension, perfect for internal QA and bug tracking.