Audience

Organizations searching for an omnichannel customer communication management solution for optimizing customer experience

About OpenText Exstream

Designed for omnichannel customer communication management (CCM), OpenText™ Exstream leverages the data and content that already exists within the organization to transform typical customer communications into highly-personalized, engaging customer experiences on the preferred digital and print channels, screen sizes and devices of the customer. With on-premises and cloud deployment options, Exstream is scalable to fit the needs of any department or complex enterprise environment and its accelerator packages allow for easy integration with core systems to speed key business processes. CCM software enables organizations to create, manage and deliver highly-targeted, relevant customer communications for multiple digital and print channels. This includes letters, invoices, bills, statements and other customer correspondence. The best customer communications software helps companies streamline and automate their customer communications, support customer engagement initiatives.

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Pricing

Free Trial:
Free Trial available.

Integrations

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Ratings/Reviews - 1 User Review

Overall 2.0 / 5
ease 1.0 / 5
features 3.0 / 5
design 1.0 / 5
support 2.0 / 5
More Reviews Write a Review

Company Information

OpenText
Canada
www.opentext.com/products-and-solutions/products/customer-experience-management/customer-communications-management/opentext-exstream

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
On-Premises
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online

OpenText Exstream Frequently Asked Questions

Q: What kinds of users and organization types does OpenText Exstream work with?
Q: What languages does OpenText Exstream support in their product?
Q: What kind of support options does OpenText Exstream offer?
Q: What other applications or services does OpenText Exstream integrate with?
Q: What type of training does OpenText Exstream provide?
Q: Does OpenText Exstream offer a free trial?

OpenText Exstream Product Features

Customer Communications Management

Print Management
Batch Communications
Template Management
On-Demand Communications
Video Content
Multi-Channel Communications
Personalization
Interactive Content
Email Distribution
Chat / Messaging
Content Management

OpenText Exstream Verified User Reviews

Write a Review
  • An OpenText Exstream User
    Delivery
    Used the software for: 2+ Years
    Frequency of Use: Weekly
    User Role: Administrator
    Company Size: 5,000 - 9,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Convoluted design interface"

    Posted 2024-12-26

    Pros: Fast processing, but only with latin1 input charset.
    Facilitates teamwork, as you have to ask for help.
    Not much pros.

    Cons: Convoluted interface with lots of elements that have far from self-explanatory names not matching the obtained effect. Order of execution is sprinkled all over the place. Impossible to learn by doing - you will have unacceptably high error rates. So you need inhouse experts to use it. And they need extreme discipline to not make a mess.
    Has every possible functionality just patched on top willy nilly somewhere. Can run on Linux, but needs a Windows server just for licensing. And development too only on Windows. Has no layer concept for visual design.

    Overall: Hardcore experience. Old school interface. No UTF-8, just some "double byte" weird charset of year 2000 or older.

    Read More...
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