Expertflow Contact Center Integrations

Dialogflow from Google Cloud is a natural language understanding platform that makes it easy to design and integrate a conversational user interface into your mobile app, web application, device, bot, interactive voice response system, and so on. Using Dialogflow, you can provide new and engaging ways for users to interact with your product. Dialogflow can analyze multiple types of input from your customers, including text or audio inputs (like from a phone or voice recording). It can also respond to your customers in a couple of ways, either through text or with synthetic speech. Dialogflow CX and ES provide virtual agent services for chatbots and contact centers. If you have a contact center that employs human agents, you can use Agent Assist to help your human agents. Agent Assist provides real-time suggestions for human agents while they are in conversations with end-user customers.

Salesforce helps sales teams accelerate their performance and achieve their goals. Salesforce is the world's most-used CRM, and so much more. With Salesforce, teams get access to tools that allow them to grow their accounts, find new customers, and close deals—faster and from anywhere. It offers a wealth of features that include contact management, opportunity management, lead management, email integration, reports and dashboards, sales forecasting, files sync and share, and so much more. Spend less time digging around in spreadsheets and more time running your business. No hardware, no software, no hassle. Our simple setup assistant will have you streamlining sales and answering customer questions in just minutes. Give buyers seamless, personalized experiences by connecting data across sales, service, and marketing. See a complete view of the customer — their account, activity history, and connections. Pull in social data for a deeper view of your customers.

Solving today's complex business problems takes teams of engaged people working together. We’ve built an online guide to teach you and your team the secrets of successful teamwork. When you have a place to create and make decisions as a team, there’s no limit to what you can achieve. Teams brings everything together in a shared workspace where you can chat, meet, share files, and work with business apps. Get your team on the same page with group chat, online meetings, calling, and web conferencing. Collaborate on files with built-in Microsoft 365 (formerly Office 365) apps like Word, Excel, PowerPoint, and SharePoint. Add in your favorite Microsoft apps and third-party services to keep the business moving forward. Get end-to-end security, administrative control, and compliance—all powered by Microsoft 365. Teams is designed for groups of all kinds. Get started with the free, no-commitments version. You can also get Teams as part of the best-in-class suite of productivity tools.

Accelerate your business growth with Dynamics 365, the next generation of CRM and ERP applications. Unify your data. Get predictive insights. Achieve amazing results. Make smarter decisions. Take actions that drive your business. Find and build stronger relationships. Improve productivity and performance. Get a single view of customers. Find and nurture the right leads. Create connected customer experiences. Stay on top of market trends. Deliver positive customer experiences—faster. Optimize resources and help technicians be more efficient. Reduce operational costs. Redefine your traditional global financial management. Automate processes to increase efficiency. Decrease operational expenses and financial complexities. Move from reactive to predictive operations. Automate and simplify your manufacturing and supply chain management. Maximize the life of your assets. Unify your physical and digital commerce. Build brand loyalty through personal engagement. Exceed customer expectations.

Learn how to operationalize AI in your business. Watson helps you predict and shape future outcomes, automate complex processes, and optimize your employees’ time. Infuse Watson into your workflows to predict and shape future outcomes, automate complex processes, and optimize your employees’ time. Infuse Watson into your apps and workflows to tap into organizational data and put AI to work across multiple departments – from finance, to customer care, to supply chain. With Watson, you can create better, more personalized experiences for customers, scale the expertise of your best people across the organization, and make smarter decisions based on deep insights from data. Watson products and solutions are grounded in science, human-centered design, and inclusivity. An open, faster, more secure way to move more workloads to cloud and AI.

Build apps and services that speak naturally. Differentiate your brand with a customized, realistic voice generator, and access voices with different speaking styles and emotional tones to fit your use case—from text readers and talkers to customer support chatbots. Enable fluid, natural-sounding text to speech that matches the intonation and emotion of human voices. Tune voice output for your scenarios by easily adjusting rate, pitch, pronunciation, pauses, and more. Engage global audiences by using 400 neural voices across 140 languages and variants. Bring your scenarios like text readers and voice-enabled assistants to life with highly expressive and human-like voices. Neural Text to Speech supports several speaking styles including newscast, customer service, shouting, whispering, and emotions like cheerful and sad.

The world’s leading organizations use Siebel CRM to achieve their digital transformation goals. Siebel CRM is a key component of Oracle’s CX product suite, with a rich product roadmap. Designed to improve pipeline visibility, sales effectiveness, and bottom-line results, Siebel Sales enables your organization to share information across teams. Oracle's Siebel Sales is fully integrated with the entire Siebel product family—enabling flexible, phased deployments for constantly changing and growing companies. Oracle’s Siebel Campaign Management and Dialogue Manager streamline the planning, execution, and budgeting of personalized, permission-based campaigns. They provide integrated workflow and collaboration capabilities for campaign approval and execution, financial modeling to optimize allocation of marketing dollars, and a marketing command center to track campaigns across the enterprise.

Oracle Service gives the ability to predict the need for service, automate processes, and deliver tailored responses, while balancing self-service and assisted customer service models. It offers powerful and intelligent B2B, B2C, and field solutions that allow customers to receive the service they want, when, and where they need it. Help customers find answers on your website or via a digital assistant, and empower agents to anticipate and respond with knowledge and relevant details. With Oracle Service, you can deliver personalized, proactive, and timely customer support with a complete, unified view of every customer interaction.Balance self-service and assisted customer service to build meaningful relationships on your customers’ preferred communication channels. Deliver an always-on, personalized, and seamless customer service experience through a variety of digital tools, allowing your service agents to focus on escalated and/or more complex issues.