Audience
Companies searching for a solution to manage their customer feedback
About Etuma
Etuma text analysis service turns all your open-ended customer feedback into consistent and actionable information. You receive high volumes of open-text feedback comments from multiple channels, and you struggle with systematically turning them into actionable insight in a timely manner. Manually reading and categorizing all comments is slow, expensive, and inconsistent. You’ve tried keyword analysis, but it doesn’t provide statistically meaningful or actionable information. Feedback results from different processes and channels are not aggregated, so a lot of valuable information gets lost in organizational silos where it can only be utilized by those who have access to it. Etuma has existing connectors to dozens of survey, customer experience management, and contact center platforms. You can also connect any spontaneous feedback channel like email or webforms.
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Pricing
Free Trial:
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Integrations
No integrations listed.
Company Information
Etuma
Founded: 2011
Finland
www.etuma.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Support
Phone Support
Online
Etuma Product Features
Text Mining
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Taxonomy Classification
Text Analysis
Topic Clustering
Boolean Queries
Document Filtering
Summarization
Tagging
