EquipDash

Pros: We hire e-bikes on the Northern Rivers Rail Trail and run a shuttle, so we're half bike rental shop, half tour operator. EquipDash is the first booking system we've had that handles both properly. Every e-bike is set up as its own bike with a frame size, so when someone books and puts in their height it gives them a small, medium or large and we stop running out of mediums on a Saturday. Tag-alongs, kids' trailers and our one e-trike are add-ons with their own stock, so the website can't promise four tag-alongs when we've only got three.

The shuttle is the other big one. Our main product is the Milk Run: we drive you to Murwillumbah and you ride the 21 km back to us. The van has 11 seats and the trailer fits 12 bikes, and EquipDash counts both, so I've stopped overbooking the 8:30 run. Waivers get signed on their phone before they turn up (parents sign for the kids), and walk-ins go through the same till, so I'm not adding up two systems at 5pm. Viator bookings come in through the integration and take a bike out of stock like anyone else's.

Cons: Setting up the Milk Run took me a while. I couldn't work out if it should be a tour with a bike added on or a bike hire with a shuttle seat added on. Their support got on a call and sorted it with me in about half an hour, but I'd never have figured it out on my own. Connecting Viator also took some back and forth. And the reception in Mooball is rubbish, so the iPad in the shed can be slow to load, which isn't really their fault.

Overall: If you're a small bike hire or rail trail business on Rezdy or a tour system, it's worth the 21-day free trial. Their team moved our products and customer list across for free. Set up your shuttles or tours with support on a call and you'll save yourself a weekend.

Pros: Real-time availability across overlapping multi-day rentals is rock solid — I can have a tent booked Friday-Sunday and the system blocks those exact dates without me touching anything. Asset tracking handles 200+ individual items cleanly, from 4-person tents down to camp stoves and bear canisters. QR code check-in/check-out has noticeably sped up our counter on busy weekends. Dash AI's Morning Briefing pulls today's pickups, returns, overdue items, low stock, and the weather forecast into one screen and even drafts the next action — saves me 20-30 minutes every morning. Automated late-return reminders ended the awkward "where's my tent?" phone calls almost entirely.

Cons: The booking model leans toward time-slot rentals (hourly/half-day/full-day) rather than true date-range multi-day rentals — works fine but took some creative setup. No customer-facing kit builder either, so I have to pre-build every bundle (tent + bag + stove) myself rather than letting renters mix and match.

Overall: Migrating off a homegrown excel system was a massive upgrade — EquipDash is a real product where my old setup was held together with duct tape. Inventory, bookings, CRM, and payments all live in one place, so I'm not bouncing between five tools to run the shop. Locals self-book online, automated confirmations and reminders cut no-shows, and capturing bookings 24/7 has lifted revenue. Dash AI agents quietly handle late-return follow-ups in the background, and the natural-language queries ("how many tents are out this weekend?") are faster than any report builder I've used. I'd give it 5 stars if multi-day date-range rentals were a more first-class concept in the system — at 4 it's still the best fit I've found for a general outdoor gear rental business.

Pros: Our business goes from zero to 300+ rentals a day once ski season hits, and EquipDash handles the volume without breaking a sweat. The online pre-booking has cut our morning wait times in half — guests fill out their sizing info ahead of time and we have their gear pulled before they walk in. The inventory tracking is critical for us because we need to know exactly which skis are out, which came back damaged, and which are due for a tune. The maintenance scheduling feature means nothing slips through the cracks. We also love the seasonal planning tools since we can adjust pricing and availability for peak weeks vs. shoulder season in minutes.

Cons: The reporting is solid but I wish I could build more custom date-range comparisons — like this December vs. last December side by side. I end up exporting to a spreadsheet for that kind of analysis. Also the system doesn't have a native way to handle our lodge delivery service, so we use a workaround with booking notes, which works fine but isn't ideal.

Overall: We switched from a legacy POS system that was built in the early 2000s and the difference is night and day. EquipDash feels modern and our seasonal staff can learn it in about 20 minutes. The multi-day rental packages were easy to set up and the automated return reminders have reduced our late returns significantly. We process a few thousand rentals per season and haven't had a single double-booking. The Dash AI agents are great for our daily morning briefings — we get an automated summary of the day's bookings and any flagged equipment issues before we even open the doors.

Pros: We're a hybrid business — part tour operator, part rental shop — and EquipDash is one of the only platforms that handles both sides without forcing us into two separate systems. Our guides can see their tour roster on the mobile app, and our front desk can rent out bikes for the day from the same dashboard. The guest manifests are a huge time-saver. We also connected it to our Stripe account and the payment processing just works. The booking widget on our site matches our brand and the conversion rate has been noticeably better than our old form-based booking.

Cons: We run self-guided tours where we hand over a GPS device and a printed route — EquipDash doesn't really have a concept of "self-guided" as a tour type, so we set it up as a rental bundle instead. Works fine but feels like a workaround. Also, we'd love tighter integration with Google Reviews so we could automatically prompt guests to leave a review after their tour.

Overall: Been on it for about a year. It replaced Peek for our tours and a separate spreadsheet system for bike rentals. Having everything unified has made our operations much smoother, especially when we need to pull reports or check availability across both sides of the business. The staff scheduling features are helpful for our 8 part-time guides. Support team has been great — they helped us set up custom fields for tracking bike sizes and frame types, which wasn't obvious at first. I'd recommend it to any tour company that also rents gear.