Audience

Companies that need a cloud call center and predictive dialer solution

About Enterprise Communications Call Center Software

Increase your productivity and sales with the leading outbound call center software. Always keep an overview, full cost control and improve your sales performance at the same time. Increase the productivity of your outbound call center campaign and thus your profitability. After many years of perfectionist-driven further development by analyzing the multiple millions of connections that were mediated by our call center dialer software, our team has now developed one of the best algorithms available on the market to keep your call center agents in the customer conversation almost continuously. As a basis for the dialer algorithm, you only have to enter the maximum permitted drop rate and the desired target waiting time (until the next call from your call center agent). Based on this data and other factors calculated by the system, such as the current availability of your data and the average call time, the best possible agent utilization can be achieved.

Integrations

No integrations listed.

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Company Information

Enterprise Communications GmbH
Germany
www.enterprise-communications.net

Videos and Screen Captures

Enterprise Communications Call Center Software Screenshot 1
You Might Also Like
Shift, the browser that merges all of your web apps into one powerful window. Icon
Shift, the browser that merges all of your web apps into one powerful window.

Your power browser.

Streamline everything you do online when you install Shift and access thousands of apps without leaving your browser. Connect all of your Gmail, Outlook, and Office 365 accounts and manage everything from one centralized window. Build out your Shift browser with apps that integrate seamlessly so you have ultra-fast access to all the tools you use to stream, shop, work, browse, and stay connected. Shift brings it all together.
Try for Free

Product Details

Platforms Supported
SaaS
Training
Documentation
In Person
Videos
Support
Phone Support
24/7 Live Support
Online

Enterprise Communications Call Center Software Frequently Asked Questions

Q: What kinds of users and organization types does Enterprise Communications Call Center Software work with?
Q: What languages does Enterprise Communications Call Center Software support in their product?
Q: What kind of support options does Enterprise Communications Call Center Software offer?
Q: What type of training does Enterprise Communications Call Center Software provide?

Enterprise Communications Call Center Software Product Features

Call Center

Escalation Management
Outbound Call Center
Manual Dialer
Call Recording
Queue Management
Call Scripting
Blended Call Center
Progressive Dialer
Campaign Management
Predictive Dialer
Inbound Call Center
IVR / Voice Recognition
Call Logging
Reporting/Analytics
Real-time Chat
Database

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Callback Scheduling
Campaign Specific Caller ID
Contact Management
Lead Capture
Lead Management
Call Transfer
FCC Compliance
FTC Compliance