Audience
Companies that need a cloud call center and predictive dialer solution
About Enterprise Communications Call Center Software
Increase your productivity and sales with the leading outbound call center software. Always keep an overview, full cost control and improve your sales performance at the same time. Increase the productivity of your outbound call center campaign and thus your profitability. After many years of perfectionist-driven further development by analyzing the multiple millions of connections that were mediated by our call center dialer software, our team has now developed one of the best algorithms available on the market to keep your call center agents in the customer conversation almost continuously. As a basis for the dialer algorithm, you only have to enter the maximum permitted drop rate and the desired target waiting time (until the next call from your call center agent). Based on this data and other factors calculated by the system, such as the current availability of your data and the average call time, the best possible agent utilization can be achieved.
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Integrations
No integrations listed.
Company Information
Enterprise Communications GmbH
Germany
www.enterprise-communications.net
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Product Details
Platforms Supported
SaaS
Training
Documentation
In Person
Videos
Support
Phone Support
24/7 Live Support
Online
Enterprise Communications Call Center Software Frequently Asked Questions
Enterprise Communications Call Center Software Product Features
Predictive Dialer
Call Monitoring
Call Recording
Call Results
Callback Scheduling
Campaign Specific Caller ID
Contact Management
Lead Capture
Lead Management
Call Transfer
FCC Compliance
FTC Compliance