Audience
For companies that need a Customer Interaction Management machine learning software to communicate with customers and clients amicably online
About Engagent
Interact, dialogue and communicate proactively with your customers! Engagent is the innovative Customer Interaction solution that allows you to interact in real time with your clients thanks to its Artificial Intelligence (AI) and BOT systems, proactively providing the responses, information and assistance they require, and anticipating interest based on browsing behaviour on your website or mobile app. Engagent improves service experience for your customers and users thanks to machine learning technologies, which understand requests and offer the most appropriate responses in natural language. Engagent offers users rapid, comprehensive assistance and proactive dialogue though real-time self service. Provide a simple, round-the-clock service for your users that is also economical for your company. PAT, with its Engagent solution, has been cited in the Gartner Report “Market Guide for Virtual Customer Assistants” as one of the 28 vendors in the worldwide benchmark for the industry.
Jenie
Getting you ready for future CX challenges with Intelligent chatbots. The quality of your brand's customer conversations can make or break your brand. So, it's important that you give every single conversation the attention it deserves. And what better way to do it than enhancing it with the unlimited potential of Artificial Intelligence. At Sensiple, we are keenly aware that Conversational AI is pivotal for providing personalized, proactive, and perceptive conversations that delight customers. Our Intelligent Chatbot, Jenie is our strong effort to bring together technology, people, processes, information, and service in a smooth conversational experience, where every customer and employee's voice is heard and responded to. Powered by natural language processing and multi-lingual capabilities, Jenie can be your tireless, round-the-clock customer support touchpoint with the near-human conversational capability to understand the contexts of your users’ queries.
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eGain Virtual Assistant
A airtual assistant is a lifelike, conversational chatbot providing a unique, interactive, and personal way for users to get answers and assistance on your website, 24 hours a day, 7 days a week. A customer simply chats with the virtual assistant (also called VA, virtual agent, or chatbot), like they would with any human agent. The chat bot not only understands the words but also the intent, thanks to a portfolio of AI technologies that include machine learning and reasoning. eGain’s chatbot provides the frontline support so your customer service staff can concentrate on more complex tasks. The VA acts like a guide, helping customers navigate the website and taking them to the relevant place. The virtual assistant provides answers to any queries, even helping in shopping decisions. At any point, and if the need arises, it can seamlessly escalate to agent-assisted channels like chat.
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Openstream
We guarantee our advanced Conversational AI platform will improve your business results. Enterprises leverage four key solution traits of Openstream’s Conversational AI platform and successfully apply them to their specific industry use cases. Personalized interactions that are context-aware and adapt to users’ needs by anticipating desires. Virtual Assistants integrated with multiple enterprise applications using predictive analytics to extract value from data. Adopting AI innovation and regulation in a transparent, inclusive, principles-based manner in which solution results can be understood by humans. Enhance the customer experience by performing complex inbound/outbound requests and automating routine tasks. Deliver rich, mobile financial services applications across a variety of communication channels for employees and customers.
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GenieTalk.ai
Our conversational intelligence platform empowers your agents to provide a frictionless experience to customers over voice, email, and chat. Integrate conversational AI into your CX workflow to make it faster and more efficient, reducing cost and response time. With real-time access to crucial information and step-by-step instruction, human agents can resolve tough and specialized calls with ease. Provide personalized support and resolve issues faster to turn individual interactions into sustaining customer retention. AI-powered virtual assistants reduce response time and provide quick resolutions, driving efficiency, loyalty, and growth at each stage of the customer lifecycle. Deliver dynamic and purposeful conversations over the clock to keep your customer engaged, conversations prospects and website visitors to valuable qualified leads. Easily integrate our virtual assistant solution across social media and instant messaging channels to connect with your customers.
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Integrations
No integrations listed.
Company Information
PAT
Founded: 1992
Italy
www.pat.eu
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Product Details
Platforms Supported
SaaS
Windows
Mac
Training
Documentation
Live Online
In Person
Support
Phone Support
Engagent Product Features
Conversational AI
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Sentiment Analysis
Virtual Assistant
Code-free Development
Contextual Guidance
For Developers
Reusable Components
Speech Recognition
Speech Synthesis