Audience

Companies of all sizes

About Dovetail Software

Dovetail Software provides an HR Service Delivery Experience that includes HR Case Management, Employee Portal, HR Knowledge Management and Reporting & Analytics that enables HR to achieve excellence in HR Service Delivery and meets the needs of a modern HR team. These needs include enhancing the Employee Experience and improving HR Experience of delivering HR services.

Founded in 1996 as a CRM (Customer Relationship Management) company based in Austin, Texas, Dovetail Software started life focusing on the Customer Service and Support market offering and implementing products to large scale enterprise organizations.

In 2008 we shifted focus and created products for global workforces, specifically HR Service Delivery, with our current product lineup - Employee Portal, HR Case Management , HR Knowledge Management and Reporting & Analytics.

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Pricing

Pricing Details:
PEPY

Integrations

API:
Yes, Dovetail Software offers API access
See Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

Dovetail Software
Founded: 1995
United States
www.dovetailsoftware.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
Online

Dovetail Software Frequently Asked Questions

Q: What kinds of users and organization types does Dovetail Software work with?
Q: What languages does Dovetail Software support in their product?
Q: What kind of support options does Dovetail Software offer?
Q: What other applications or services does Dovetail Software integrate with?
Q: Does Dovetail Software have an API?
Q: What type of training does Dovetail Software provide?
Q: What pricing for support is available for Dovetail Software?
Q: What pricing for training is available for Dovetail Software?

Dovetail Software Product Features

Employee Engagement

Pulse Surveys
Employee Guides
Performance Management
Goal Management
Employee Awards
Feedback Management
Health & Wellness Programs
Benchmarking
Cultural Alignment
Employee Recognition

Human Resources

360 Degree Feedback
Performance Management
Self Service Portal
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Recruiting Management
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management

Knowledge Management

Cataloging / Categorization
Content Management
Decision Tree
Full Text Search
Knowledge Base Management
Self Service Portal
Artificial Intelligence (AI)
Collaboration
Discussion Boards

Portal

Chat
Collaboration
Content Management
File Sharing
Search
Document Management

Dovetail Software Additional Categories

Dovetail Software Verified User Reviews

Write a Review
  • A Dovetail Software User
    HR Analyst
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 5,000 - 9,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Dovetail modernized our HR service delivery"

    Posted 2025-12-02

    Pros: The platform gives our HR team real control of case management and knowledge. The workflow engine is flexible and easy for the team to maintain. Reporting is clear and useful. The employee experience is clean and fast. Support has been outstanding every time we have needed them.

    Cons: Nothing material. Any items we raised were resolved quickly and usually added to the product in later releases.

    Overall: Dovetail delivered a strong improvement in HR operations. The team adopted it quickly and our case visibility improved immediately. Employee questions are resolved faster because the tool puts information and workflow in one place. The product is reliable, support is responsive, and the roadmap continues to move in the right direction. It has been a very positive investment.

    Read More...
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