teamfocus
By using our Workflow system, we make sure every task goes through all the checks you need, this ensures a quality outcome every time. teamfocus is built around sharing, so by staying connected with teamfocus, you will always be up-to-date with your teammates. Meetings are necessary, but we could all do with less of them. Using teamfocus Filters and Notifications to keep you up-to-date will reduce the need for “catch-up” meetings with your team. The teamfocus Metrics feature makes sure your team works together and that every team member is always working on the most important task. All the task information is kept with your work, so you’ll spend less time in email, and more time getting things done. It’s fully customizable, and is suitable for any workflow – from a simple to-do list, through to your organization’s complete work process.
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Spoke Phone
Spoke is the leading platform for high-value, complex, and regulated conversations. Spoke guides employees to say and collect the right things so deals move forward and customers get better experiences. Spoke integrates with everything, personalizing conversations, driving productivity, and ensuring compliance. Trusted for over 250,000 conversations every day with features such as calls, SMS, WhatsApp, Team Inbox, programmable routing, Personalized IVRs, caller insights, forms, analytics, +more.
The Problem
Today, only a small portion of your employees are equipped or have the skills to have highly-contextual, complex, and personalized customer conversations.
The Solution
Spoke empowers every employee with the information and skills to hold high-quality compliant conversations that drive positive customer and business outcomes.
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atSpoke
atSpoke is your ticket to a better, faster service desk. Turn messy Slack IT support channels into a convenient service desk. Auto-resolve 40% of all tickets immediately with AI. Automatically triage, classify and assign service tickets with AI. Trigger actions across tools within tickets with integrations. atSpoke is a modern workplace service desk that eliminates traditional IT ticketing complexity for better, faster internal support. Powerful ticketing designed for usability, built for speed, used by every team. Machine learning that automates both knowledge and service requests. Conversational ticketing built to work with Slack, Teams, email, web and SMS. Integrations across your tech stack to get more done from within tickets. Purpose built to work with Slack for the best chat experience. No onboarding needed—every employee can use atSpoke in seconds. Increased efficiency with AI that automates repetitive agent tasks.
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Spoke LMS
Imagine an LMS that makes relevant, bite-sized training easy to access. A platform that integrates both your existing training and our custom content. A platform that makes continuous practice and adding new skills easy. Spoke takes the concept of Skill Agility and makes it a reality. It drives learners from one skill to the next through intelligent, action-oriented recommendations, while giving them the autonomy they want by providing the information and expertise they’re interested in. Spoke makes gaining new skills collaborative, interesting, and fun. Spoke connects your employees with accessible, relevant learning experiences while allowing you to organize your eLearning, classroom training, and skill-building opportunities in one place. With Spoke, your learners can rely on a continuous loop of feedback to drive their skill building. And with data and measurements at your fingertips, you can keep your team focused, motivated, and moving forward.
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