9Spokes
9Spokes is a powerful data dashboard that gives small businesses greater visibility into their operations, making smarter decision making possible. A free, robust solution, 9Spokes connects with leading business apps to deliver the important metrics users need on their smart dashboard. From managing cash flow and people, to tracking digital campaigns, 9 Spokes shows businesses the big picture so they can make the right calls. While your 9Spokes dashboard is free, and some of the apps featured on our app store are also free, others require payment. This is managed between you and the app. Prices vary by app, which will be made clear before you decide to sign up. Most of the accredited apps featured offer a free trial, so you can take them for a test run to see if they’re the right fit for your business before committing.
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Spoke Phone
Spoke is the leading platform for high-value, complex, and regulated conversations. Spoke guides employees to say and collect the right things so deals move forward and customers get better experiences. Spoke integrates with everything, personalizing conversations, driving productivity, and ensuring compliance. Trusted for over 250,000 conversations every day with features such as calls, SMS, WhatsApp, Team Inbox, programmable routing, Personalized IVRs, caller insights, forms, analytics, +more.
The Problem
Today, only a small portion of your employees are equipped or have the skills to have highly-contextual, complex, and personalized customer conversations.
The Solution
Spoke empowers every employee with the information and skills to hold high-quality compliant conversations that drive positive customer and business outcomes.
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Spoke
Engage your contacts, manage your website, and grow your audience, all in one clean easy-to-use product. Spoke centralizes ten different tools that you depend on daily for your website, contacts database, email campaigns, events, and fundraising. Spoke also saves you money and time, and improves your data quality automagically by synchronizing your data with any other third-party databases you use. This ensures that a uniform message is presented to your members and the public, across all internal and external communication channels. Spoke allows you to create unlimited groups and add unlimited tags to contact profiles. Groups are useful for managing access to your website, and tags simplify building reports & lists. You can create custom fields to store more information about each user, and these custom fields are also available for search and reports. Add private or team notes to contact profiles to keep a record of meetings or interactions between your organization and each member.
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atSpoke
atSpoke is your ticket to a better, faster service desk. Turn messy Slack IT support channels into a convenient service desk. Auto-resolve 40% of all tickets immediately with AI. Automatically triage, classify and assign service tickets with AI. Trigger actions across tools within tickets with integrations. atSpoke is a modern workplace service desk that eliminates traditional IT ticketing complexity for better, faster internal support. Powerful ticketing designed for usability, built for speed, used by every team. Machine learning that automates both knowledge and service requests. Conversational ticketing built to work with Slack, Teams, email, web and SMS. Integrations across your tech stack to get more done from within tickets. Purpose built to work with Slack for the best chat experience. No onboarding needed—every employee can use atSpoke in seconds. Increased efficiency with AI that automates repetitive agent tasks.
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